Service Advantage Technical Trainee

Description:

Change your job, change your workplace, change your future...

We are actively building diverse teams and welcome applications from everyone

Role: Service Advantage Technical Trainee (Permanent)
Located: Field Based within Kent and Sussex
Package: Competitive pay with a salary progression plan, plus bonus, company van and excellent company benefits

About Ricoh:

Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools.

Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable.

Are you familiar with Smart Lockers?

Ricoh Smart Lockers are the best solution to transform time-consuming manual tasks into automated processes. They are connected technologies used to deliver secure storage space and manage transactional processes.

Our Ricoh Smart Lockers deliver secure authenticated 24x7 access, with cloud-based monitoring providing real-time visibility, tracking, insights, and reporting.

With 4,800 certified field service engineers, 25 000 lockers installed (1.3 million doors) and 150 installs each week across Europe you will be joining a large team spearheading Ricoh's drive for performance and efficiency.

What You Will Be Doing:

* As one of our Smart Locker Technician Trainee's you will be fully trained through our 2 year programme to perform efficient installations, maintenance and repair services on our Smart Lockers located across the outlined field based areas.

* You will ensure our Smart Locker customers receive outstanding service and embrace the Ricoh core value of Customer Centricity.

* We also ask that you strive to achieve self- improvement and continuous professional development in order to keep up with the ever changing demands of the technology sector and the rapidly expanding portfolio of the products and services Ricoh supports.

You will ideally have:

We are looking for individuals who have:

* A desire to work in a technical environment and passion for technology

* Strong working knowledge or formal training or qualification across a variety of IT technology

* Valid UK driving licence

* Proven problem-solving skills

* Ability to communicate well

* Good decision-making ability

* Enthusiastic and desire for continuous improvement

We receive a high volume of applications for our roles, so we encourage you to apply as soon as possible

In return for your commitment, you can expect

We’re looking for individuals with values and causes, strengths and weaknesses, passions and ideas. Bring your unique energy, and we’ll match it with opportunities to create the future.

In return for your commitment, we can offer you:

* Flexible and hybrid working in line with role requirements

* An inclusive workplace

* Excellent package with solid basic, strong bonus and company benefits including:

* A competitive holiday entitlement, two days special leave per annum for volunteering, additional holiday purchase scheme

* Flexible retirement plan

* Wellbeing schemes to support your physical, emotional and financial health including Employee Assistance Programme, financial protection, life cover and will writing, medical protection, gym, travel and retail discounts, and more.

* Company car / car allowance (role-specific), cycle to work scheme

* Career development and life-long learning opportunities

* Opportunity to join a global company