Details:
- Salary: £28,000 - 33,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: Waltham Forest Greater London
- Date: 1 day ago
Description:
We're working exclusively with a highly respected and growing Managed Print Services provider to recruit a Service Administrator to join their busy and supportive Service Operations team.
This is an excellent opportunity for an experienced administrator or service coordinator who thrives in a fast-paced environment and enjoys being at the centre of a busy operation. You'll play a key role in ensuring engineers, customers and service requests are managed efficiently while delivering an exceptional customer experience.
The Role
Reporting to the Service Manager, you'll be responsible for:
* Providing administrative support to the Service department
* Logging, updating and managing service calls accurately
* Scheduling and coordinating field service engineers
* Liaising with customers to provide updates on service requests and engineer attendance
* Processing service-related documentation and maintaining accurate records
* Supporting the wider operations team with day-to-day administration
* Ensuring customer queries are dealt with promptly and professionally
* Working closely with internal teams to maintain excellent service levels
About You
We're looking for someone who is:
* Experienced within a Service Administration, Service Coordinator or Work Controller position
* Highly organised with excellent attention to detail
* Comfortable managing multiple priorities within a busy environment
* A confident communicator with strong customer service skills
* Proactive, adaptable and able to work well both independently and as part of a team
* Proficient in Microsoft Office applications
Highly Desirable Experience
* Previous experience within Managed Print Services, Technology or a Field Service environment
* Experience using Vantage software would be highly desirable, although training can be provided for the right individual
* Experience coordinating engineers or managing service calls would be advantageous
What's on Offer
* £28,000 - £33,000 basic salary (depending on experience)
* Monday to Friday position
* Join a well-established business with an excellent reputation within the industry
* Supportive and collaborative working environment
* Genuine opportunities for long-term development and progression
Please note, applications will only be considered from candidates with relevant Service Administration, Coordination or Work Controller experience