Details:
- Salary: £24,000 - 28,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: Witham Essex
- Date: 1 hour ago
Description:
A Manufacturing and production client of ours in the Witham area are recruiting a Service Administrator to join their team. This is a full-time permanent position working Monday - Friday 8.00am - 5.00pm with an hours lunch (40-hour week) and paying £24,000 - £28,000 per annum depending on experience.
Reporting into the Service Manager, your key duties will include but are not limited to:
Ensure all Service and support calls (corrective and preventive) are processed correctly and ensure their completion.
To assist and support 15 Service Engineers in effecting response, clear down and preventive operations.
Accurately log all Customer Service requests on the Service Database and issue all relevant details to the nominated/correct Service Technicians within the prescribed timescales, KPI's and SLA.
Ensure all calls are cleared within their KPI's and all records updated, notifying the Service Manager of any issues or difficulties.
Arrangement and co-ordination of all plant, spare part and replacement equipment as required.
Produce and maintain planned preventative maintenance schedules as required and ensure work is programmed and completed within stipulated timeframe (i.e. + or - 30 days of due month)
Monitor service stock and ensure replacement items, returns and faulty goods for repair, etc. are available and processed correctly.
Ensure all RAMS (Risk Assessments and Method Statements) are available to client and site, producing and updating same as necessary.
Carry out other adhoc duties to support to department as directed by the Service Manager.
Skills and Experience required to be considered for this Service Administrator position:
Manufacturing and Production industry experience essential
Experience within a Service operation role essential, preferably in a Help Desk environment
Ability to work unsupervised and to react well under pressure in a customer facing role
Experience of MS Office applications, be PC literate and proficient in all aspects of a modern office
Supervisory experience, with proven and demonstrable man management skills
Ability to adapt to changes in workload and drive to succeed in all tasks, with a willingness to learn and take on new skills as required
Good standard of education, GCSE level minimum or equivalent
Great Benefits to working for this company include:
20 days holiday + bank holidays with loyalty increments.
Monthly profit-related bonus schemes (after 6 months' probation)
Development opportunities.
If you feel like you meet the above criteria & would like to be considered for this Service Administrator position, please apply with your CV and contact Katie at Prime Appointments for a confidential chat. #officejobs