Details:
- Salary: £36,000 - 40,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: St Albans
- Date: 2 weeks ago
Description:
Job Title: Senior Technical Support and Infrastructure Engineer
Salary: £36,000 - £40,000 per annum
Location: St Albans
Contract: Permanent, Full Time
Hours: Monday to Friday, 9am – 5.30pm
COMPANY PROFILE
An exciting opportunity has arisen to work for our well-established client based in St Albans, specializing in IT Software solutions. They are currently seeking a dedicated Senior Technical Support and Infrastructure Engineer to join their innovative team.
SKILLS & QUALIFICATIONS
Exceptional customer focus with the ability to thrive in a fast-paced environment
Analytical mindset for effective diagnostic and troubleshooting activities
Proficient verbal and written communication skills in English
Strong attention to detail and commitment to quality
Bachelor's degree in IT, computer science, or related fields
Proven experience in IT infrastructure and security
Knowledge and proficiency in Virtualization, High Availability, Load Balancing, and Disaster Recovery
Desirable certifications such as CCNA and CISSP
Experience in technical documentation
RESPONSIBILITIES
Design comprehensive end-to-end solution architectures for client implementations
Provide 2nd and 3rd line support to customers, ensuring timely resolution of issues
Serve as the expert single point of contact for addressing technical issues, concerns, or queries
Maintain consistent communication with customers to ensure satisfaction and resolve any issues effectively
Manage internal IT network and systems, including support for development environments
ADDITIONAL INFORMATION
20 days holiday plus bank holidays
Training provided
Opportunities for progression
Parking available
Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others, and we will contact you within 3 working days if you have been shortlisted.
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