Senior Service Advisor


Details:
  • Salary: £28,000 - 40,000 - Annum
  • Job Type: Permanent
  • Job Status: Full-Time
  • Salary Per: Annum
  • Location: Guildford Surrey
  • Date: 2 weeks ago
Description:

Senior Service Advisor

Pembrook Resourcing are currently seeking on behalf of their client a Senior Service Advisor to work in the aftersales department at their dealership.

The ideal Senior Service Advisor:
Previous experience in a service role is preferred
A passion to deliver a high standard of customer service
An organised individual who can deal with many duties on the move
Excellent telephone and face-to-face communication skills
Administration skills, be able to use computers with confidence and the ability to organise and prioritise work

Senior Service Advisor key responsibilities:
Establish rapport with and provide outstanding care to the customer
Identify and anticipate ways in which you can help the customer and achieve sales targets by selling technician labour and products
Book in customer vehicles for servicing, with the objective of maximising labour utilisation and efficiency
Arrange alternative transport for the customer (courtesy cars where possible) and liaise with drivers regarding pick-up and delivery of customer vehicles
Manage and follow up all work in progress on customer vehicles; liaise regularly with the customer and Workshop Controller (and Technicians as required) to meet pre-arranged time frames.
Ensure the customer understands the service charges what work will be or has been carried out involve technical advisers to answer queries where necessary

Please ensure you update your CV including contact details so we can get in contact with you, Good luck with your search

Report this job

By sending this message I agree to GrindJob’s Terms and Conditions and Privacy Policy.

Enter your email to get a notification when similar jobs become available.

Create a job alert for Senior Advisor in Guildford Surrey ()

By continuing, you agree to GrindJob’s T&Cs and Privacy Policy.

When applying for a job, do not provide bank account details or any other financial information.
Never make any form of payment. GrindJob is not responsible for any external website content.

Enter your email to get a notification when similar jobs become available.

Your browser does not support Cookies or JavaScript or this option is turned off in your browser settings.

How to enable Cookies and JavaScript

Your browser is out of date!

Update your browser to view this website correctly. Update my browser now

×

Please wait...
There was an error loading the page. Would you like to reload the page?