Senior Service Advisor

Description:

Job Introduction                 

We are recruiting for a Senior Service Advisor to join our Volvo Dealership in Leamington Spa The hours of work are Monday - Friday, 08:00 - 18:00 as well as working Saturdays on a rota basis, 08:30 - 13:00.

Basic Salary of £30,000 with an OTE of up to £39,000 plus car and excellent benefits.

You will be well versed in delivering high levels of customer satisfaction in a very busy and demanding environment. Working as part of a team, you will be responsible for ensuring the workflow of the department, hitting and exceeding targets and up selling our full range of services. 

Role and Responsibilities

To maximise departmental performance in line with the market potentials through the sale of labour and parts.
To ensure that all manufacturers’ policies and procedures are adhered to.
Assist with planning, forecasting, and delivering targets through the growth of workshop utilisation and efficiency.
Managing and development of the front of house service team.
Exceeding customer satisfaction.
Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload.
Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.
Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls.
Liaising with the Workshop, Parts and Sales department to ensure customers vehicles are ready on time. About you

You will have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customers.
A well-presented individual with a desire, attitude and character to succeed.
You will have good organisation and administrative skills, You must have knowledge of dealer management systems.
Ideal candidate will be versed in all aspects of the Service Department and will have previously worked as a Service Advisor, Senior Service Advisor or Workshop Controller.What we offer

25 days holiday plus bank holidays
Company Pension
Wellness Programme
Sick Pay
Group life insurance
Staff discount on car servicing
Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
Long service and loyalty incentives
Staff referral scheme
In-house, manufacturer & professional qualifications
Free Parking / On-site Parking
Company EventsWhy Listers?

Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK There’s a reason why this is the case, actually there’s over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire.  We support employees in all areas of the business, whatever your aspirations might be so if you are looking for a career within the motor trade, automotive or car dealership sector then please apply today. If you are looking for similar motor trade jobs you can also join our Talent Bank