Senior Service Advisor

Description:

We are recruiting on behalf of a reputable automotive dealer group for the position of Senior Service Advisor at their prominent site in Croydon. This is an excellent opportunity for an experienced service professional seeking a role that offers competitive pay, generous bonus schemes, and comprehensive benefits. The ideal individual will be proactive, results-oriented, and committed to delivering outstanding customer service.

Benefits:

Competitive basic salary of £36,000 per annum
Uncapped bonus scheme with an OTE of £46,000, including potential bonuses of up to £900 per month
Monday to Friday working hours, 8am to 6pm, with optional paid overtime on Saturdays at time and a half
22 days annual leave plus bank holidays
Pension contributions and health insurance
On-site parking at Europe's largest manufacturer site
Industry-leading manufacturer training
High street retail discounts and additional staff perks, including team rewardsDuties:

Providing exceptional customer service as a Senior Service Advisor
Leading and motivating the Service Advisor team to achieve targets
Managing service and warranty sales, including upselling service plans and labour warranties
Ensuring accurate and efficient management of paperless job cards, primarily using Kerridge
Supporting the workshop with additional sales and upsell opportunities as the Senior Service Advisor
Managing customer expectations to ensure a first-class experience
Maintaining high levels of customer satisfaction and meeting performance targets
Achieving and exceeding service and warranty sales goalsRequirements:

Proven experience as a Service Advisor or Senior Service Advisor within the motor trade
Strong communication and organisational skills
Ability to lead by example and motivate a team as the Senior Service Advisor
Knowledge of Dealer Management Systems (DMS), ideally Rev8 Kerridge
Customer-focused attitude with a drive to meet sales targets
Excellent time-management and organisational skillsContact Darwin Manship, Automotive Recruitment Specialist at Perfect Placement covering Croydon and Surrey, today to discover more about this fantastic Senior Service Advisor opportunity.

Perfect Placement are the UK’s Leading Automotive Recruitment Agency so if you are looking for a Job get in touch today