Details:
- Salary: £36,000 - 38,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: Sutton
- Date: 2 days ago
Description:
We are recruiting on behalf of our client for the position of Senior Service Advisor in Sutton, Surrey. This is a key role within a busy and well-established Bodyshop, offering an excellent opportunity for an experienced automotive professional to lead customer service operations in a fast-paced environment.
Benefits:
Competitive basic salary up to £36,000 dependent on experience
Genuine OTE of up to £38,000 with attractive bonus incentives
Monday to Friday working hours, 7am – 5pm, with no weekends
28 days holiday including bank holidays
Opportunities for personal development within a reputable Bodyshop
Supportive team environment with ongoing training and career progression
Contributing to business growth and new contract developmentDuties of a Senior Service Advisor:
Lead and motivate the service reception team to ensure high customer satisfaction levels
Build rapport with customers, assessing their needs and managing expectations effectively
Liaise with insurance companies, suppliers, and internal teams to facilitate smooth workflow
Manage the progress of repairs and insurance claims efficiently
Handle customer enquiries, providing timely updates throughout the vehicle repair process
Uphold and promote high standards of customer service to foster loyalty and referrals
Collaborate with workshop managers and departments to meet targets
Support business development activities, including upselling and securing new contractsRequirements of a Senior Service Advisor:
Proven experience as a Service Advisor, Senior Service Advisor, or similar customer-facing automotive role
Experience within a Bodyshop or accident repair environment is highly desirable
Strong leadership and team management skills
Excellent communication and organisational abilities
Ability to multi-task in a demanding environment
Knowledge of automotive DMS systems, with AutoFlow experience preferred
Reliable, professional, and committed to delivering excellent customer serviceIf you wish to progress your career as a Senior Service Advisor in Sutton, Surrey, or are interested in exploring other automotive industry opportunities, please contact us.
Contact Alex Perrin, Automotive Recruitment Specialist at Perfect Placement covering Sutton and Surrey, today to discover more about this fantastic Senior Service Advisor opportunity.
Our team of Automotive Recruitment Consultants all share a passion for finding our jobseekers the best jobs in the Automotive Industry. So, if you are looking to improve your career and want to hear about more Motor Trade Jobs in your local area, please contact us today