Details:
- Salary: £32,000 - 42,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: Salisbury Wiltshire
- Date: 6 days ago
Description:
Senior Service Advisor – Salisbury
Prestigious Brand | £32,000 – £34,000 Basic Salary | £42,000 OTE | Full-Time | Permanent
An exciting opportunity has arisen for an experienced Senior Service Advisor to join a prestigious automotive brand in Salisbury. This is a fantastic opportunity for a customer-focused professional looking to take the next step in their career with a premium dealership offering excellent earning potential, ongoing training, and genuine career progression.
The Role
As a Senior Service Advisor, you'll act as a key point of contact for customers while supporting the day-to-day running of the Service Reception. You'll deliver an exceptional customer experience, assist in leading the front-of-house team, and help drive departmental performance and customer satisfaction.
Key Responsibilities
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Provide outstanding customer service from vehicle check-in through to handover.
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Support and mentor the Service Advisor team to maintain high performance.
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Schedule service and repair work efficiently with the workshop.
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Keep customers informed throughout the repair process.
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Prepare accurate estimates and explain work carried out.
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Promote additional products and services where appropriate.
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Resolve customer queries and complaints professionally.
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Ensure all administration is completed accurately and in line with manufacturer standards.
What We're Looking For
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Previous experience as a Senior Service Advisor or an experienced Service Advisor ready to step up within the automotive industry.
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Excellent communication and customer service skills.
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Strong organisational and time management abilities.
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A proactive and professional approach with the ability to lead by example.
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Experience using dealership management systems is advantageous.
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Full UK driving licence.
What's on Offer
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£32,000 – £34,000 basic salary
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£42,000 OTE
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Opportunity to work with a prestigious automotive brand.
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Ongoing manufacturer training and career development.
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Excellent opportunities for progression.
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Supportive and professional working environment.
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Company benefits package.
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Full-time, permanent position