Senior Salesforce Administrator

Description:

Senior Salesforce Administrator | Remote (UK)
Occasional travel to London/other office - typically 1-2 days per month (Expensed travel)

We're working with a large, complex and rapidly growing organisation to hire a Senior Salesforce Administrator into a lean, in-house Salesforce team that owns the platform end-to-end.

This is a genuinely hands-on role with plenty of scope to make an impact.

The organisation has 850+ internal Salesforce users and is significantly expanding its use of the platform over the next 18 months. Alongside the existing Sales Cloud, Service Cloud and Account Engagement estate, there are major initiatives underway across Agentforce, Experience Cloud and Data 360, with further capabilities being explored.

You'll work closely with the Head of Salesforce across the roadmap, projects and enhancements, while helping review the existing landscape and shape what the future Salesforce platform should look like.

The environment & culture

This part is important.

It's a fast-paced, evolving business where priorities can change quickly. The Salesforce team therefore needs people who are comfortable taking ownership, being proactive and getting stuck in rather than waiting to be told what to do.

We're looking for someone who is naturally proactive, curious and collaborative.

You absolutely don't need to agree with everything that has been done before. In fact, we want someone who is prepared to challenge existing thinking, identify better ways of working and ask "why are we doing it this way?"

But how you challenge matters.

We want someone who approaches problems with curiosity and works alongside colleagues to improve things - someone who brings people with them rather than simply pointing out what's wrong.

If you enjoy taking ownership, asking good questions, solving problems and working collaboratively in an environment where there is plenty to do, you'll likely enjoy this role.

What you'll be doing

You'll take ownership across a broad Salesforce estate, including:

BAU administration, enhancements and project delivery across Sales Cloud, Service Cloud and Account Engagement

Designing and optimising Flows, sub-flows and complex automation

Custom objects, fields, record types, layouts, permissions, validation rules and reporting

Data quality, deduplication, enrichment and governance

Supporting a wider Master Data Management programme

Salesforce security, SSO, MFA, OAuth and connected applications

Managing sandboxes, deployments and CI/CD using VS Code, Git, Azure DevOps and Gearset

Supporting Salesforce release planning, regression testing and adoption

Working with stakeholders to gather requirements and translate them into practical solutions

Proactively identifying and addressing technical debt

Helping review the existing Salesforce landscape and shape the future-state platform

There is also opportunity to get involved with LWCs, external callouts and light development.

What we're looking for

You'll need strong, hands-on Salesforce administration experience within a medium-to-large environment.

Essential certifications:

Salesforce Certified Platform Administrator

Platform Administrator II

Agentforce Sales or Service Consultant (formerly Sales Cloud / Service Cloud Consultant)

You'll also need:

Strong Service Cloud administration experience

Excellent Salesforce Flow and automation capability

Demonstrable, hands-on experience using VS Code within a Salesforce environment - this is an important requirement for the role

Hands-on experience with Git and Azure DevOps / CI/CD deployment processes

A strong understanding of Salesforce metadata and deployment dependencies

Strong understanding of the Salesforce security model

Good data management, deduplication and data quality experience

Confidence working across both BAU and project/change activity

The ability to operate effectively in a fast-paced environment where priorities can move quickly

A proactive and collaborative mindset, with the confidence to constructively challenge existing approaches

Experience with Experience Cloud, Agentforce, Data 360, Account Engagement, Gearset, Salesforce CLI or LWC development would be particularly useful.

Package

???? £Dependent on experience
???? Remote within the UK
???? London/East of England typically 1-2 days per month, with travel expenses covered
????️ 25 days' holiday + bank holidays
???? 4% pension contribution
????️ 3x life assurance

This is a great opportunity for a Salesforce professional who wants real ownership and influence rather than simply administering a platform someone else has designed.

Technical capability is important, but so is how you operate. We're particularly interested in people who are proactive, inquisitive and comfortable challenging the status quo, while doing so in a constructive and collaborative way.

If that sounds like you, please apply or get in touch for a confidential conversation