Senior Repairs Planner

Description:

MMP Consultancy are looking to recruit a Senior Repairs Planner to work across several responsive maintenance contracts in Kings Norton.

This is a customer service based role so candidates must be customer focussed, candidates must present excellent communication and people skills.
Responsibilities:

Schedule works into diaries for up to 20 operatives daily ensuring diaries are full and immediate attention is given to allocate work to operatives when they become free.
Managing 7 Planners
Check the system for emergencies and manage within a timely manner to ensure targets are meet
Respond to telephone variations by seeking approval from duty surveyor so operatives may continue on the site through to completion
Arrange inspections for supervisors
Provide a high-quality service to client on a face to face basis
Working within a team to achieve goals and targets achieving daily targets of a minimum of 60 allocations each day of new orders
Experience Required for Planner / Customer Service Advisor:

Previous experience of working with a Housing Association / Local Authority or Maintenance Contractor in either a Scheduling or Customer Service capacity
Excellent communicator, with strong organisational skills
Proficient IT skills including use of Microsoft Excel and Word
Proven background in a customer service focused environment
Experience of using database systems (Connect / Northgate / DRS)
Construction related knowledge