Senior Onsite Resource Manager

Description:

Role Overview:

proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.

Our immediate requirement is for an experienced Senior Onsite Resource Manager to be a key part of our Egham team, representing proAV, taking full responsibility for the inductions, deployment, management, development, and technical alignment of proAV site-based associates.

This role is key to the ongoing development of our managed services division, ensuring they are developing and maintaining site documentations, following training guidelines using our learning platforms and technically proficient to support the site technologies.

Reporting to the Global Resource and Development Manager to support all aspects of the onsite operations in various locations in conjunction with the commercial account managers and service delivery team.

The role will be remote based, however a generous presence on our client sites will be essential, so a flexible approach is also essential in the successful delivery of this new opportunity.

This is an exciting opportunity for an exceptional, experienced Senior Onsite Resource Manager to join an established operation with scope to drive and enhance the service at every opportunity.

Experience and seniority of the position will be reflected by the remuneration and benefits package.

Key Responsibilities:

* Direct line management and support of onsite FM associates where onsite leadership is not present.

* Team development, mentoring and training adherence and policy guidance support.

* Interview and selection process for new technicians (working alongside proAV recruitment and resourcing teams).

* Technical Induction process for new technicians.

* Technical and process alignment with FM assignments, ensuring onsite deployments are aligned and any skills gaps identified.

* Ensuring a coordinated approach is undertaken with all proAV project deployments where FM services will be engaged to ensure they are aligned and managed.

* Supporting site specific documentation.

* Working closely with HR with regard to probations, disciplinary processes, performance management.

* Close liaison with Account Managers with respect to all ongoing contract expectations and deliverables.

* Attendance of client meetings aligned with account management.

* Coordination with recruitment and HR teams for contract creation and staff issues.

* To gain a thorough understanding of individual site requirements both technically and operationally.

* Identification of gaps in service delivery along with recommendations.

* Service improvement initiatives.

About Us:

proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication.

From reviewing technology to integration to post-deployment support, you’re in safe hands when you trust your AV and UC to proAV.

We are recognised as one of the AV industry’s most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, we have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open.

From our state-of-the-art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients’ business-critical AV systems architecture, products and technologies 24/7/365.

Equality, Diversity & Inclusion:

proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other’s differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply