Senior IT Change Manager

Description:

Role: Senior IT Change Manager
Location: Mons, Belgium (Hybrid)
Type: Contract
Duration: 12 months

Security clearance: SC / NATO Secret (required)

Overview We are seeking an experienced Senior IT Change Manager to lead and drive IT service and organisational change initiatives within a complex environment. This role requires strong stakeholder engagement, governance expertise, and the ability to manage end-to-end change processes while ensuring alignment with strategic objectives.
Key Responsibilities Strategic Planning & Governance
Support the development of IT strategies, policies, and standards
Drive implementation of change planning aligned with organisational objectives
Provide guidance to stakeholders on strategic approaches and timelines
Produce reports, insights, and analysis to support decision-makingChange Management & Control
Lead the end-to-end lifecycle of change requests (assessment through to implementation)
Develop and execute implementation plans for complex change initiatives
Ensure appropriate governance and approvals for all changes
Evaluate the effectiveness of implemented changes and identify improvementsIT Service Change Management
Analyse risks, impacts, and benefits associated with IT service changes
Design frameworks, templates, and processes for change implementation
Monitor and direct change execution activities
Benchmark and improve processes against industry best practicesRequirements & Stakeholder Management
Define, scope, and prioritise business and technical requirements
Facilitate stakeholder workshops and provide constructive challenge
Establish traceability and baseline requirements documentationConfiguration & Process Management
Maintain configuration items (CIs) and ensure accurate tracking systems
Implement and improve configuration management processes and tools
Conduct audits and reporting to maintain data integrityTechnology & Innovation
Monitor emerging technologies and contribute to innovation strategies
Support roadmap development and knowledge sharingSystem Development Lifecycle (SDLC)
Ensure adherence to SDLC best practices and standards
Support structured development processes, including checkpoints and deliverablesKey Requirements Experience
Minimum 3+ years’ experience managing IT change requests end-to-end
Proven experience working with stakeholders and process owners
Experience leading small teams
Strong understanding of IT service management and change frameworksEducation
Bachelor’s degree in a relevant discipline
OR
Equivalent experience (10+ years in a similar role)Certifications
ITIL Foundation (mandatory)Key Skills
IT Change & Release Management
Stakeholder Engagement
Risk & Impact Analysis
Configuration Management
SDLC knowledge
Strategic planning and reporting
Process improvement and governanceAdditional Information
Work environment: Office-based (secure environment)
Security clearance: NATO Secret / SC (required)
Start date: ASAPWhy Apply? This is an excellent opportunity to work in a high-impact environment, contributing to mission-critical IT transformation initiatives while collaborating with international stakeholders