Details:
- Salary: £50,000 - 60,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: B4 Birmingham West Midlands (County)
- Date: 5 days ago
Description:
Senior Infrastructure Support Engineer – Birmingham/Hybrid
£50,000-£60,000
Arden is recruiting on behalf of a well-established MSP organisation for an experienced Senior Infrastructure Engineer to join their growing technical team. This is a senior technical position focused on resolving complex infrastructure issues, supporting advanced IT environments, and contributing to solution design and pre-sales activities. Acting as a senior escalation point across both Support and Projects, you'll work closely with technical leadership to deliver robust solutions while driving automation, innovation and continual service improvement.
Essential Skills & Experience
* Proven experience in a senior 3rd/4th Line Infrastructure Support role.
* Strong troubleshooting skills across enterprise infrastructure technologies.
* Linux (Ubuntu)/VMware – healthy knowledge of
* Windows Server
* Citrix
* Microsoft 365 & Entra ID
* Apache, NGINX and/or IIS
* DNS, networking and load balancing
* Backup & Disaster Recovery
* SonicWall or similar firewall technologies
* Experience using PowerShell for administration and automation.
* Exposure to AI and automation tools to improve operational efficiency.
* Excellent communication skills with the ability to engage confidently with technical and non-technical stakeholders.
Desirable Experience
* MSP background.
* Pre-sales, solution design and technical scoping.
* RFP/RFT responses and quotation design.
* Cloud migration projects, including Microsoft 365 and SharePoint.
* AI-driven service improvements using tools such as Microsoft Copilot or Power Automate.
* Relevant Microsoft, VMware, Citrix or SonicWall certifications.
Client Engagement
* Deliver high-quality technical support across a varied client base.
* Participate in technical meetings and provide expert guidance to both technical and non-technical stakeholders.
* Support service delivery by maintaining high levels of customer satisfaction and SLA performance.
* Undertake occasional onsite visits where required.
Continuous Improvement
* Identify recurring issues and implement long-term solutions.
* Drive improvements through automation, AI and process optimisation.
* Contribute to technical documentation, standards and knowledge sharing.
* Mentor junior engineers and promote best practice across the team.
This is an excellent opportunity for a senior infrastructure support professional looking to work across a diverse range of technologies while playing a key role in technical leadership, solution delivery and continuous improvement