Senior Housing Options Officer

Description:

Providing a specialist housing support and homeless prevention caseworker service across the Social Inclusion and Homelessness and Advice teams within the Housing Service Main responsibilities

1. Undertaking detailed housing options and support needs assessments

2. Identifying measures and taking actions to prevent homelessness

3. Determining and mapping out person-centred housing and support pathways

4. Reaching and notifying statutory homeless determinations under the Homelessness Reduction Act 2017 (and associated legislative provisions)

Key tasks

1. Offer advice and guidance and advocacy on all aspects of customer's housing, advice and support options through personal interviews, telephone calls and correspondence

2. Undertake Duty Housing Advice Officer duties for more complex queries

3. Manage caseloads and undertake negotiations, case management and creative problem solving in order to achieve sustainable housing outcomes for customers.

4. Offering in depth debt advice and benefits/welfare support, advice and advocacy and liaising with relevant statutory, private and voluntary agencies, (including joint risk assessments where appropriate.)

5. Maintain an up to date awareness and understanding, developing to senior practitioner level, of technical housing and homelessness and relevant, welfare, benefits and family law legislation

6. Using the principles of trauma informed care to frame all customer facing interventions

7. Liaising with partners to better manage transitions between services where there is a high risk of homelessness

8. Attend and coordinate where necessary multi agency case conferencing and meetings with relevant partners to prevent homelessness and manage risk Basingstoke and Deane Borough Council Job Description

9. Undertake all appropriate investigations necessary to determine any duties owed towards potentially homeless applicants, reaching statutory determinations and notifications as required under the relevant legislation

10. Undertake such work as the Service Manager determines is compatible with the responsibility level of the post

11. To ensure that service delivery complies with current regulations, accepted professional standards, the council's policies and procedures and appropriate legislation (including legislation on data protection, equalities, health and safety and safeguarding children and vulnerable adults)'

g2 Recruitment are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law