Details:
- Salary: £25,000 - 30,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: SK4 Heaton Norris Borough of Stockport
- Date: 1 week ago
Description:
We are working with one of the UK's most experienced team of Chartered Surveyors & Commercial Property Experts and looking for a Senior Helpdesk Co-ordinator with experience of supporting a facilities department.
To be successful, you will have exceptional prioritisation, planning and communication skills and can deal with a wide range of people from Managing Directors to contractors. Ideally, a basic knowledge and understanding of property related issues would be beneficial.
Main duties of the role include:
* Answering and transferring inbound phone calls, emails, and portal requests. Working within SLA timescales and responding to emergency jobs.
* Scheduling both reactive and PPM jobs and allocating them to the appropriate engineer.
* Prioritising numerous competing tasks and continuously monitor the progress of works.
* Liaising via email and telephone with engineers, subcontractors and clients to manage and plan workload.
* Collating quotes for costed works.
* Processing invoices.
* Maintaining accurate records and processing paperwork in a timely manner to ensure PPM compliance.
* Preparing reports for clients and managers.
* Raising Purchase Orders.
* To comply with the relevant codes of practice including the Code of Conduct and Data Protection.
Essential:
* Previously worked in a similar helpdesk or scheduling role.
* Previous experience within a property management environment or FM administration role.
* A good understanding of Microsoft Office software packages and general IT knowledge.
* Great communication and customer service skills.
* Strong organisation skills.
The firm offers a competitive salary between £25,000 - £30,000 p.a. negotiable depending on experience, plus discretionary bonus, on-site parking, pension and 20 days annual leave (increasing with service) + bank holidays.
If you are an experienced Helpdesk Co-ordinator with the required skills please apply, we’d like to hear from you