Senior Customer Service Co-ordinator

Description:

Permanent – Full Time – 37.5 Hours

The North West region of Lovell are on the lookout for a Senior Customer Services Coordinator to join our team in Birchwood!

Reporting to the Head of Customer Service, you’ll ensure that all homes are completed to the required standard prior to handover and provide customers and clients with an exceptional post-sales and completion service. You’ll always strive to improve our customer journey and enhance our customer satisfaction results.

This is a fantastic role for anyone who is keen to progress within the housing industry!

We’d like our Senior Customer Services Coordinator to have a strong customer focus and proven experience of a similar role. With exceptional written and verbal communication skills, you’ll have good time management skills and a keen eye for detail. You’ll be highly motivated, have good problem-solving skills and be competent in Microsoft Office. Experience of the housing industry is preferred but by no means essential!

Due to the nature of the role, you’ll need be willing and able to travel to our sites and customers throughout the whole of the North West Region.

Benefits:

* Bonus entitlement based on performance KPIs

* Holidays - 26 day

* Life Assurance

* Pension

* Private medical insurance

* Ability to purchase additional holiday

* Access to discount portal

* Cycle to Work scheme and the Lovell Way to EV

* Digital GP

* Employee assistance programme

* Sharesave scheme

As an Investors in People Gold award employer, Lovell is the UK’s leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects.

We are committed to enhancing the communities in which we work, building quality homes for real people and looking after our own people; developing talent is key to achieving this. We understand that the success of our organisation comes from the strengths, skills and personalities of our people. Lovell is an equal opportunities employer who encourage and value diversity and inclusion within our teams.

The Lovell culture is one that has been successful for many years. It is based on empowering colleagues to make decisions at a regional and local level, and to challenge the status quo whilst working as one to achieve our goals and make Lovell a great place to work for all