Senior Customer Service Advisor

Description:

Senior Customer Service Advisor

Edinburgh

£22,000 - £24,000 plus bonus

37.5 hours per week

Our client, a student accommodation in the heart of Edinburgh, is seeking a Senior Customer Service Advisor to lead and support their team.

As a Senior Customer Service Advisor, you will be the first point of contact for customers, providing a wide range of services from the initial visit to booking a room, logging maintenance requests, and offering a listening ear to residents in need of support. You will consistently deliver exceptional customer service.

Key Responsibilities of a Senior Customer Service Advisor:

Prioritise safety and welfare by strictly adhering to all relevant policies and processes within the organisation.
Develop a thorough understanding of all statutory and legal responsibilities and ensure that colleagues are aware of their importance.
Cultivate an environment where safety and welfare are never overlooked.
Promote a culture where team members feel comfortable raising any concerns about the properties or practises.
Adhere to GDPR guidelines and handle customer data with the utmost respect and confidentiality.
Front of House
Create a welcoming and efficient front of house service.
Handle customer enquiries through various channels, including email, website, telephone, and in person.
Process customer payments with great attention to detail, following company policies and procedures.
Receive and distribute post and courier deliveries, keeping customers updated accordingly.
Experience & Events
Plan and facilitate events for residents, including marketing, room setup, and takedown.
Ensure all value-added services, such as refreshments and snacks, are well-maintained and available for customer use.
Maintain common areas and lounges, ensuring they are tidy and inviting for customer use.
Benefits:

Company pension
On-site parking
Experience:

Ideal Senior Customer Service Advisor Applicants:

2 years of customer service experience (preferred)
3 years of experience in student accommodation or hospitality (preferred)
If you have previous experience in student accommodation or hospitality and are passionate about creating the best student experience, this could be the perfect role for you.

If you would like to learn more, please contact Sarah-Jane at Bamford Contract Services or apply online for this Customer Service Advisor role.

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