Senior Customer Care Advisor

Description:

Senior Customer Care Advisor

Hybrid Working

**Although the intial role is a FTC for 12 months the client would look to progress the role into a Permanent offering.

3 days home based - Tuesday/Wednesday 2 days Office based in Wetherby.

Manufacturers Existing custiomers - this is a trainable position for someone that has excellent customer service.

The role is 35 hours per week ( Mon to Fri)

£24,300 plus bonus incentive for up to an additional £4k a year.

BENEFITS

In addition, the position includes an excellent 25-day holiday + bank holidays, private medical, free parking, free tea & coffee. 5% PENSION contribution.

Driven by Customer Service this is a customer account management role based in a finance team.

You will be working closely with the Credit Control Team to deliver a high level of service and assist the growth of the business and of course financial collection.

Managing existing customer accounts with the finance team for this impressive manufacturer, they are looking for someone that has a solid background inbound or outbound customer service or sales role and you can work independently, happy to work from home 3 days a week.

Great role to make your own and maintain the customer relationships. This is not a high-pressured role.

The company offer a full training structure to manage and develop their existing customer accounts offering support and payment assistance if they are struggling financially.

You will need to have at least 2 years inbound or outbound customer service experience.

They are an super company and offer a great salary, additional bonus incentive, the customers you will be speaking with daily will become familiar with you, you will build a rapport with them and give ongoing support with the customers if from time to time, they are struggling to settle their monthly bill on their accounts, they need stock to continue their businesses and you are there to then make any suggestions for payment plans for them. You will look at customerapplications, orders to process and issues relating to their accounts .

This is a great customer focused role working with customers that you will build a rapport with and managed a portfolio of customer accounts.

This is driven by relationship building, you will be taking customer payments, processing customer orders and managing finance options if they need it.

Full training is given brilliant work offerings for 3 days home working and just 2 days in their lovely offices in Wetherby.

Great team and people here and the business really looks after their employees.

An annual bonus if offered along with Christmas shut down.

Lovely office environment, very friendly atmosphere and social culture.

Customer service is essential for this role as these are ongoing B2B key customer accounts you will be managing. These UK based customers place volume monthly orders with the business.

This is a lovely fun office environment - the office team are super friendly and make the days go faster with a giggle.

I have immediate interviews available and look forward to receiving your application, thank you for applying.

Lisa Farr

FARR Associates