Details:
- Salary: £80,000 - 90,000 - Annum
- Location: Reading
- Date: 1 week ago
Description:
We're looking for a Senior CRM Engagement Manager to join a growing technology business, leading customer-facing CRM projects and a team of delivery professionals.
This is a strategic and hands-on role, focused on understanding customer challenges, developing CRM roadmaps and leading projects through to successful delivery with Implementation Consultants who will do the technical configuration.
Key responsibilities:
Lead complex, end-to-end CRM projects
Engage with C-suite and senior customer stakeholders
Identify CRM problems and develop practical solutions/roadmaps
Manage and develop a team of Engagement Managers and specialists
Oversee project scope, budgets, timelines, risks and delivery
Drive CRM optimisation, data quality and process improvements
About you:
7+ years' CRM project management/consulting experience
Experience with Salesforce, Dynamics or similar CRM platforms
Strong strategic, commercial and problem-solving skills
Proven team leadership experience
Confident working with senior stakeholders
Agile, Waterfall or hybrid project experience
Permanent position
Reading based office, 3x days office-based, 2x days remote working per week
Salary up to £90,000 + benefits
We are an equal opportunity recruitment company. This means we welcome applications from all suitably qualified people regardless of race, sex, disability, religion, sexual orientation or age.
We are particularly invested in Neurodiversity inclusion and offer reasonable adjustments in the interview process. Reasonable adjustments are changes that we can make in the interview process if your disability puts you at a disadvantage compared with others who are not disabled. If you would benefit from a reasonable adjustment in your interview process, please call or email one of our recruiters