Senior Credit Controller

Description:

Imperial Recruitment Group are delighted to announce that we are working with a waste management company who are recruiting for a Senior Credit Controller on a permanent basis.

Salary: £35,000 - £40,000 per annum

Contract Type: Permanent

Location: Durham

Hours: Full Time, 8am-4pm or 9am-5pm, with alternate 3pm finishes on Fridays

Job Purpose

Reporting directly to the Head of Commercial, you'll manage the end-to-end credit control process, working closely with our Finance, Sales, and Service Delivery teams to keep cash flowing and customer accounts in good order. This is a hands-on, high-visibility role for someone who can hold their ground on outstanding debt while still building genuine, lasting relationships with customer finance teams.

Responsibilities:

* Maintain, update, and issue the overdue schedule — assessing it regularly, adding notes on actions taken, and distributing it requesting Account Manager support where needed

* Chase outstanding payments, sending copy invoices and issuing legal letters where applicable

* Handle account and invoice queries from customers, investigating and resolving issues and identifying recurring themes

* Raise credit notes where appropriate, following the correct authorisation procedure and keeping records updated

* Review bank payments and statements and chase outstanding remittance advices from customers

* Log payments on the cash books and allocate cash against the correct invoices on Workday

* Maintain the stop list and distribute to wider teams, requesting Account Manager support where needed

* Credit check and authorise new accounts, allocate account numbers, and process new accounts on Waste Logics and Workday

* Monitor accounts approaching, at, or over their credit limit — reporting to the Commercial team and arranging increases or payment chasing as needed

* Monitor high-risk accounts and issue regular statements to secure ongoing payment

* Host a weekly Credit Control meeting with commercial leaders to review overdue schedule, stop list and credit limit reports

* Run statement cycles and email customers with notification of outstanding balances and payment due dates

* Support the reconciliation of purchase orders and the processing of subcontractor invoices relating to them

* Use the CRM (HubSpot) to organise workflows and track KPIs relating to the credit function

* Support the commercial team in identifying opportunities to grow sales and live trading accounts

* Adhere to agreed KPIs for debtor days, credit notes, bad debt, and other credit control metrics

What we are looking for:

* Proven credit control experience, ideally in a fast-paced commercial environment

* Confident and forceful when chasing payment — you don't shy away from difficult conversations

* Equally skilled at building strong relationships with customer finance contacts, balancing firmness with professionalism

* Highly organised, with excellent attention to detail and a methodical approach to record-keeping

* Comfortable working across systems (e.g. Workday, IMS and Waste Logics) and collaborating with Finance, Sales, and Service Delivery teams

* A clear communicator, able to escalate and report issues effectively to the Head of Commercial and wider team

For more information on this opportunity please feel free to contact Imperial Recruitment Group.

Imperial Recruitment Group is committed to being an equal opportunities employer. We celebrate diversity and are dedicated to creating an inclusive environment for all employees. We welcome applications from individuals of all backgrounds, experiences, and abilities, ensuring fair treatment throughout the recruitment process