Senior Client Development Manager

Description:

Job Advert
Senior Client Development Manager 
Location: Liverpool
Monday-Friday, 38 hours per week

The role:

We’re on the lookout for a Senior Client Development Manager to join our Commercial Team at MBL Solutions in the heart of Liverpool. This isn’t just another account management role, it’s about being at the centre of our relationships with some of the UK’s leading retailers such as Greggs, schuh, Matalan, Hobbycraft, Tapi Carpets, B&M Stores helping them grow while driving success for MBL.
You’ll be the trusted partner for a portfolio of high-profile clients, making sure they get the very best from us. That means growing existing relationships, spotting cross-sell and up-sell opportunities, and welcoming new retailer clients into the fold. You’ll also play a big part in shaping the sales strategy, using our tech and expertise to quickly embed clients into the right channels.
This is a hybrid role, blending time in our vibrant Liverpool city centre office or our Newcastle office with flexibility to work from home (2 days at home and 3 days in the office). We’re a people-first business, but we also know the value of face-to-face time with clients, so a driving licence and willingness to travel are essential.

Contracted hours are 38 per week, Monday to Friday but more importantly, we’re looking for someone who brings drive, energy, and a passion for building brilliant client partnerships.

Main responsibilities:

Define the Plan to Achieve Budget
Develop the plan and implement the approach for your Team that delivers and exceeds annual sales budget objectives
Deliver a programme of activity that achieves retention (volume and client numbers) and budget
Deliver new revenue opportunities within existing accounts, including upselling, cross-selling, and introducing further products and solutions
Management of client sales activity to be informed by reporting and analytics, supported with client development plans 
Support manager in forecasting revenue and reporting accordingly – for month, quarter and year end
Support manager in developing, monitoring and reporting clear KPIs in sales, growth, client retention rates, cross-/up-sell, and client satisfaction/NPS
Personally manage the relationship with a portfolio of clients
Deliver a programme of activity that delivers retention and margin budget and targets
Position and promote the business as an expert in supporting clients to attract and retain employees and customers in the gift card industry
Effectively manage inbound new business leads, maximising conversion rates, to deliver the annual sales budget objective
Ensure that the there is an appropriate plan that supports the delivery of the overall budget
Collaborate closely with the Operations team to ensure delivery to clients and ensure the right task is owned by the right function
Liaise with Marketing to ensure there is a Marketing plan for your client portfolio

To succeed you’ll have:

Degree-equivalent education
3+ years’ experience of leading sales and account development teams
Knowledge & experience of selling & developing business in the B2B market.
Knowledge and experience of the Gift card and Voucher market
Knowledge and experience of working with high profile retailers
Inspirational / motivational /enthusiastic / resilient
First class communicator and presenter utilising all the latest technologies 
Inspirational / motivational /enthusiastic / resilient
Knowledge and ability to utilise:
The latest leadership and management principles
Best practice HR management principles in a reward & recognition environment
Financial management in a plc environment
Project management
Current market trends and competitor activity

How you’ll be rewarded:

Competitive salary
Annual bonus scheme

25 days’ holiday per year, plus bank holidays
Company pension scheme
UK health care cover
Staff Everyday Benefits card offering discounts with multiple retailers (10%)
Corporate travel scheme with Merseyrail, Northern rail, Arriva & Transport for Wales
Fabulous kitchen space which offers free tea, coffee and refreshments
Faith room open to all denominations along with dedicated kitchen space for Halal and Kosher food preparation (Liverpool Office)
Family friendly leave
Community volunteering policy which allows you 2 days per year to support the community with charitable events

About us:

At MBL Solutions Ltd. ((url removed)), we’re all about making connections that count. We combine deep retailer partnerships with smart, industry leading technology to create seamless customer journeys and innovative solutions that feel personal at scale. In short: we help our clients grow faster, run smarter, and connect more meaningfully with their audiences.

2026 is our 25th anniversary. Over the past quarter century, we’ve earned our place at the heart of the UK gift card and digital rewards market. We’re proudly owned by Love2shop, a brand recognised by millions and synonymous with gifting in the UK, and we’re part of the PayPoint Group, meaning there’s no shortage of exciting developments on the horizon.

If you’re looking to join a forward-thinking business with heritage, ambition, and plenty of energy for what’s next, you’ve just found it.

Contract type
Permanent

Salary
Competitive