Senior Call Centre Manager

Description:

Senior Call Centre Manager - Manchester – Head of Sales Development – SaaS – Tech – Growth
A performance based, data and analytical senior sales leader role £60,000 basic plus car allowance and quarterly bonus – be part of a beast of a growth business, UK and International.
Stunning modern offices, great public transport links. Oversee 100+ Sales floor, reporting to the Sales Director. START ASAP
Wicked role in a modern tech / software business – high performing, driven, sales environment. Speak to Iain @ Duval for more information.

We need a call centre, outbound sales leader with experience of salesforce, data, campaigns, Kpis, man management of managers and a real growth mentality.
Develop exceptional performance, growth and results through analysing data, performance, management and innovative big team leadership. Work closely with 2 heads of and facilitate growth in this very ambitious, award winning, growing business.

The Role:

* Optimise the state-of-the-art hot data CRM system, using your knowledge and experience to develop exciting new business sales campaigns.

* Leading an existing high performing inside sales management team plus circa 60 business sales consultants.

* Liaise with the Head of New business and the Business Development Managers to plan and optimise diary management and performance

* Continuously seek to make incremental improvements in the sales performance through coaching and monitoring all lead conversion activity.

* Contribute and support Bright Marketing and Sales strategy

The Person:

* Ability to build, manage and drive sales performance in a targeted, entrepreneurial business.

* Hands on, resilient leader, lead from the front

* A proven track record in large team Telesales management / call centre management

* Confident and forward-thinking sales approach

* Excellent communication skills

* Ability to influence and liaise with all levels up to Directors.

* Motivational and inspiring leader

* 3 Years’ experience in previous role with a similar profile

* Communicate with senior stakeholders.

* Over 3 years’ experience within sales management to successfully lead a high achieving and growing team of BDM to reach their targets.

* As Head of Telesales, you will need to be a relationship builder who can work with all people, start, and maintain healthy business relationships.

* You must be organised and punctual to manage your day-to-day tasks to a high standard.

* You will need the ability to quickly attain an understanding of your all teams’ members needs and how you can help them flourish.

* Exceptional written and oral communications skills

* You will be within a commutable distance to the office in Manchester – 5 days a week.

The Benefits:

* 25 days’ holiday, plus bank holidays.

* Day off on your birthday.

* Perkbox discounts.

* Holidays increase after 2- and 5-years’ service.

* Pension Plan and Life Insurance.

* Access to Employee Assistance Programme.

* Company incentives, access to discount schemes.

We expect the successful applicant to have a major impact, resulting in greater productivity of our Sales Team, resulting in a greater volume of quality appointments books and an increase to our new business sales.

Enough is enough - You know what we need - Get applying - CVs to Iain @ Duval!! START April 2024