Senior Business Development & Partnerships Officer

Description:

Job title: Senior Business Development & Partnerships Officer
Location: Vauxhall, London, SE11.
Type of contract: Permanent/Full time.
Salary: £32,500
Reports to: Director of Business Development and Partnerships.
Closing Date: We will be reviewing applications as they come in and we will close the vacancy once a suitable candidate is identified.
ABOUT SUZY LAMPLUGH TRUST
The post of Senior Business Development & Partnerships Officer represents a unique opportunity for a pre-emptive, results-driven, and resilient candidate to join the UK’s founding personal safety charity and leading authority on Stalking.
The Suzy Lamplugh Trust was born out of the tragic story of Suzy Lamplugh, a 25-year-old estate agent who went missing whilst at work in 1986, was never found, and was eventually declared deceased in 1993. The Trust was set up in Suzy’s name to empower individuals and organisations to make a stand against all forms of abuse, aggression, and violence, across their personal and professional lives.
You will be working for a growing charity that delivers high value impact to its beneficiaries, through its legacy, integrity, and credibility. We are an organisation that has been responsible for the education of millions of lone and frontline workers across all sectors for over three and half decades, has campaigned heavily and played a pivotal role to drive changes in the law, has supported over 75,000 victims and survivors of stalking since the inception of its National Stalking Helpline service in 2010, and has always had the objective of tackling violence against women and girls at the core of what it does.
DON’T JUST TAKE OUR WORD FOR IT…
- Winner - Personal Safety Charity of the Year Award 2020
- Winner - Charitable Impact Excellence Award 2020
- Winner - Campaigning for Change Award 2019
- Winner - Contribution to Sector Development Award 2019
- Winner - Collaboration (Integration) Award 2019
- Finalist - Charity of the Year 2019
- Runner up - Helpline of the Year 2017
COMPANY BENEFITS
The Suzy Lamplugh Trust offers a variety of exciting opportunities to learn, develop and grow in your career, through high quality initial training and continuous professional development.
Your voice is key to shaping the future of the Trust, through active staff engagement in the operational and strategic direction of the trust.
We recognise your value to help us deliver our vision of a society in which people are safer and feel safer from violence and aggression; we want people to be able to live life to the full.
To this end we offer all our employees a good benefits package including:
- Competitive salary.
- Commitment to ongoing training and development of staff.
- Hybrid working (40% in the office).
- Flexitime Policy.
- 28 days annual leave (increases after 3 and 5 years to a maximum of 33 days pro rata) + public holidays.
- Special leave for life events.
- Pension scheme with 5% employer contribution.
- Health & Wellbeing App with access to advice, counselling, legal support, and a wide range of discounts.
- Occupational Sick Pay (which increases after 3 years).
- Cycle to Work scheme.
- Interest-free travel loan for annual season ticket.
- Regular all-staff off-site meetings and events.
THE OVERALL PURPOSE OF ROLE
Reporting to Director of Business Development & Partnerships, you will be responsible for generating new income, as well as securing repeat business through effective account management. You will be expected to work closely with a wide range of employers, police forces, public-sector bodies, and organisations across the public, private and charity sectors.
The primary purpose of this role is to generate vital income for a campaigning charity working to make a society in which people are safer and feel safer. This will be achieved through:
Sales, networking, and client relationship management to maximise sales of Suzy Lamplugh Trust products, including training courses, consultancy exercises, web-based provisions and resources to reach income and expenditure targets through excellent sales-reasoning, needs-matching and customer service.
Working with the wider team to develop and implement an integrated marketing strategy for Suzy Lamplugh Trust products.
Helping to advance product quality and bespoke product-development, though continuous and creative enhancement of Suzy Lamplugh Trust’s products and services.
JOB DESCRIPTION
Income generation, Networking and Client Relationship Management:
Generate and diversify income from sales of training and consultancy packages in personal safety and stalking awareness, and any other commercial products including web-based or bespoke provisions.
Ensure the effective use of the current CRM (Salesforce) to monitor development of customer relationships, sales pipeline development, planning, tracking, and forecasting income.
Own the sales funnel and sales pipeline, identify sales-windows, and adequately plan activities to increase and secure new leads.
Liaise with senior leaders and the wider commercial team on the progress of sales against budget and contribute to addressing challenges in a solution-oriented manner.
Provide analysis of sales leads, and income and expenditure forecasts for the purposes of finance reconciliation, liaising regularly with the Finance and the Commercial teams.
Ensure all clients are provided with excellent end-to-end service, taking responsibility for relationship management, and ensuring that key accounts are provided with incentives to grow and further develop their relationship with the organisation.
Undertake the Suzy Lamplugh Trust train-the-trainer course and where required deliver personal safety training workshops and awareness raising talks to clients.
Work collegiately with the fundraising manager, identifying and supporting the pursuit of opportunities for corporate partnerships or sponsorship prospects.
Marketing:
Maintain and grow a robust understanding of Suzy Lamplugh Trust’s marketplace.
Understand the product range, marketing collateral and communication frameworks to help effectively position the Trust in potential markets.
Represent Suzy Lamplugh Trust at marketing events including trade shows, networking events and conferences, presenting and speaking publicly about the Trust’s training and consultancy offer as required.
Identify and pursue opportunities for promotion of training and consultancy, tracking progress and impact of the marketing plan.
Maintain oversight of all commercial aspects of Suzy Lamplugh Trust’s website, ensuring that information on training and consultancy is relevant and up to date.
Product Quality and Development:
Maintain and support a pool of high-quality training consultants, ensuring that the quality and consistency of the training and consultancy offer is maintained through regular quality assurance assessments.
Review as required the recruitment criteria for new training consultants and take responsibility for ensuring that any new or existing training consultants are compliant with any insurance or contractual requirements.
Work closely with the Suzy Lamplugh Trust policy team to ensure that the messages communicated in training and consultancy assignments are consistent with organisational policy and take responsibility for ensuring that any new or existing training consultants are fully briefed on this.
Manage the deployment of trainers to assignments and ensure that customer feedback is monitored and evaluated following each assignment.
PERSON SPECIFICATION
“All fields marked (s) are considered essential”.
Essential Experience:
Experience of consultative sales and key client management (s).
Successful track record of lead generation, sales, and meeting income targets (s).
Planning and delivering marketing activities to promote B2B services (s)
Managing a client ‘pipeline’, including analysing sales leads, tracking relationships with key customers, and using a customer relationship database (CRM) (s)
Producing sales financial data and identifying and resolving discrepancies (s)
Cross-functional working: experience of working across multiple teams, organisations, or departments to achieve a common goal (s)
Proficiency in use of Microsoft packages and databases, particularly Excel.
Desirable Experience:
Experience of the voluntary sector, in either an employed or a voluntary capacity.
Experience of digital marketing and comms, in particular social media marketing.
Experience of Salesforce.
SKILLS & ABILITIES
Essential:
Ability to manage, nurture and support the sales team (s)
Proven ability to hit sales targets (s)
Strong communication skills, both written and verbal, including proven ability to draft convincing commercial consultancy proposals using excellent written English (s)
Numeracy: ability to produce, manipulate and analyse financial data (s)
Commercial acumen and an understanding of profit and loss
Understanding and experience of marketing and selling paid-for goods and services
Open, friendly and well-mannered, especially on the telephone
Ability to organise own workload, set own priorities and adopt a problem-solving approach to the work to meet deadlines.
Desirable:
Knowledge of personal safety.
Understanding of workplace learning.
PERSONAL ATTRIBUTES
Analytical and thorough: To be able to identify market trends, plan and execute ways of responding to those trends and analyse the effectiveness of our approach, adjusting as necessary (s)
Attention to detail: whether producing proposals for new business or forecasting future income, the post holder will need to demonstrate a high level of accuracy (s)
Committed to the aims and values of Suzy Lamplugh Trust: It is expected that all staff uphold and reflect the ethos of the Trust in all their work
Hardworking: As a small charity, our success depends on the hard work of all our people
Approachable: An open, friendly approach is critical to the team spirit
Tactful and diplomatic: the post holder will need to be able to negotiate with internal and external stakeholders and customers alike
Committed to equality and diversity
IT SKILLS
Experience of CRM systems, ideally Salesforce.
Proficient in M/S Word, Excel, PPT.
PERSONAL ATTRIBUTES
Committed to the aims and values of Suzy Lamplugh Trust: we expect all staff to uphold and reflect the ethos of the Trust in all their work.
Self- motivated.
Responsible and trustworthy.
Logical.
Adaptive.
Team player