Senior Business Analyst

Description:

We are looking for an experienced Senior Business Analyst to lead on the design of processes, procedures and policies for our housing compliance and building safety activities. The postholder will be responsible for designing digital and offline processes to ensure compliance with safety standards for our social housing across fire, gas, electricity, water, asbestos, and lifts.

You will initially lead on defining processes and policies together with frontline staff and compliance safety experts. You’ll later be responsible for working with third-party suppliers to configure products to support these journeys, and lead on testing and implementation within frontline teams. Familiarity with building safety standards and software such as NEC Housing, DRS, Power BI, Propeller and Teams Enterprise Asbestos Register is a plus.

Purpose of Job:

To be responsible to Product Lead for:

Directly leading business analysis of our most complex, risky, and interdependent products and services, working in the open with the user at the centre of all you do and working across multiple product teams concurrently.

1. Working with the Compliance Project Team and key stakeholders to implement new Compliance Software solutions for the Repairs and Investment department.

2. Acting as an ambassador for strong business analysis skills as key to digital transformation and coaching senior leaders across the organisation in how to deliver in this way.

3. Work with senior leaders to help them understand their services, products and data, map current and future scenarios, and articulate transformation objectives and make tricky decisions.

4. Support more junior members of the team to set the direction of our products and lead colleagues to deliver product strategies.

Main Duties:

1. Use agile methodology and apply an agile mindset to all aspects of your work. Create a fast-paced, evolving environment and use an iterative method and flexible approach to enable rapid delivery.

1. Create processes, scenarios and maps to help test new and redesigned services throughout their lifecycle.

2. Demonstrate a deep understanding of modern technology and data platforms, including the range of available technology choices. Make informed decisions based on evidenced user need and value for money.

1. Work across complex business areas and multidisciplinary product teams to analyse and articulate user need. Create research and analysis plans to help gather evidence to guide decision-making in nuanced areas where simple answers are not possible; build and execute backlogs of work; use data to ensure services are accessible, intuitive, and simple.

1. Engage with service areas across the organisation to help them understand agile ways of working as well as the business analyst’s skill set, and to help them articulate the possibilities in their area for digital transformation.

1. Use a variety of qualitative and quantitative research methods with user, staff, and stakeholders to understand services, demand, performances, problems, causes, impact, and consequences. Find opportunities to gather data to understand the problem more deeply.

1. Use synthesis and analysis methods to develop actionable insights, spot opportunities for service improvement and product development.

1. Collaborate with key stakeholders to improve how the service works and to ensure end-to-end resident experiences can be delivered in the most efficient and cost-effective way.

1. Measure the impact of our products, services and proposed changes throughout the design and delivery process. Take considered, data-driven decisions and have the humility to learn from mistakes. Monitor product performance against intended outcomes to iterate and improve on services and products.

2. Conduct demand and financial analysis to quantify the potential impact and changes and help prioritising effort and investment.

1. Orchestrate the multi-disciplinary team to create a compelling case for change. This involves articulating the options for change, presenting argument and evidence to support the financial, social and political case.

1. Take an active role in the business analysis community at RBG; set development, standards, and behavioural expectations for business analysts at RBG; work with other disciplines to mutual development.

1. Manage and coach more junior members of the business analysis community.

1. Undertake all duties with due regard to the provisions of health and safety regulations and legislation, Data Protection/GDPR, the Council’s Equal Opportunities and Customer Care policies