Senior AV / PAVA Engineer

Description:

IN2-AV Recruitment is currently partnering with a specialist AV systems integrator to find a skilled and motivated Senior PAVA Field Engineer to cover the London and the Southern Counties regions.

With over 30 years of experience providing market-leading AV solutions, our client has built long-term relationships with prestigious clients in the Judicial and Local Government sectors and this will be their 2nd hire to their newly formed in-house PAVA Engineering team. 

As a Senior PAVA Engineer, you will play a vital role in supporting the HM Courts & Tribunal Service Court Recording Equipment contract. Your main responsibilities will include maintaining and installing PAVA systems, with a focus on fault finding and commissioning. Your expertise and technical support will be essential in ensuring optimal audio performance and meeting client needs.

Key Responsibilities:

Utilise your extensive experience in PAVA systems, including Baldwin Boxall and TOA, to identify and resolve faults effectively.
Develop positive relationships with HM Courts & Tribunal Service staff, representing our client professionally and building trust.
Provide excellent customer service, creating a positive image and establishing strong connections with all customers.
Offer remote technical support, minimising service disruptions and resolving issues promptly.
Respond quickly to maintenance and emergency calls, diagnosing and repairing faults to restore PAVA systems.
Assist in installations and upgrades, ensuring compliance with specifications and exceeding customer expectations.
Commission and certify installations to maintain high-quality standards.
Adhere to the company's ISO Processes & Procedures, completing accurate records in a timely manner. Requirements:

Demonstrate exceptional customer service skills, engaging with customers courteously and professionally.
Possess a minimum of 3 years' experience as a Senior PAVA Engineer, with proficiency in fault finding and commissioning.
Hold at least a GCSE level qualification or equivalent, ideally with recognised professional certifications or completed apprenticeship schemes.
Excellent communication skills, both written and oral, with the ability to explain technical issues effectively.
Strong problem-solving abilities with a logical and analytical approach.
Ability to work well under pressure and remain composed in challenging situations.
Excellent organisational and time management skills.
PC literate with proficiency in standard software applications. This is an outstanding opportunity for a talented and ambitious Senior AV/PAVA Engineer to join our client's team. Enjoy a competitive salary while working with cutting-edge AV technology in a dynamic environment. 

If you're ready to make an immediate impact, apply today, or for more information reach out to Russell Brown: (url removed)