Details:
- Salary: £38,000 - 40,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: Heston
- Date: 20 hours ago
Description:
Senior Air Import Coordinator - Freight Forwarding - Heston - Competitive Salary DOE
About the Company
Our client is a leading international logistics and freight forwarding business providing comprehensive air freight, customs, transport and supply chain solutions to a diverse global customer base.
Due to continued activity within their air freight operation, they are looking to recruit an experienced Senior Air Import Coordinator to join their established Heston team.
As a Senior Air Import Coordinator, you will manage a high volume of air import shipments from origin through to final delivery, ensuring all operational, customs, transport, customer service and financial requirements are managed accurately and efficiently.
You will work closely with customers, overseas offices, warehouse and distribution teams, transport providers and internal departments to ensure shipments are handled professionally and with minimal disruption.
Senior Air Import Coordinator - The Details
Competitive salary depending on experience
Permanent, full-time position
4 on 4 off working pattern - days
Opportunity to join an established international logistics and freight forwarding business
High-volume air freight import operation
Broad exposure across international air freight, customs and transport
Opportunity to develop operational, customer service, customs and financial knowledge
Supportive and professional working environment
Excellent long-term career development opportunities Senior Air Import Coordinator - Requirements
Previous experience within air import freight forwarding or logistics is essential
Experience processing a range of customs entries
Strong understanding of air import procedures and documentation
Excellent customer service and communication skills
High level of accuracy and attention to detail
Ability to manage multiple customers, shipments and customs clearances each day
Good financial awareness, including job costing and invoicing
Strong organisational skills with the ability to prioritise workloads effectively
Ability to work proactively and use initiative
Professional approach to handling customer queries, issues, disputes and complaints
Knowledge of CargoWise and Sequoia would be advantageous
Ability to remain calm and organised when working within a high-volume operational environment Senior Air Import Coordinator - Responsibilities
Review and action shipment pre-alerts
Coordinate with overseas origin offices and manage shipment information throughout the import process
Prepare and process different types of customs entries
Arrange transport and final deliveries in line with customer requirements
Maintain clear and timely communication with customers, origin offices and internal departments
Liaise with customers by email and telephone, providing accurate shipment updates
Monitor shipments and proactively identify and resolve potential issues
Complete job costing and invoicing accurately and promptly
Maintain accurate and up-to-date shipment and customer records across operational systems
Build and maintain effective working relationships with origin offices
Identify and resolve operational issues to minimise disruption to shipments
Support colleagues during periods of absence, holiday or increased workload
Follow company procedures and maintain high standards of customer service and operational accuracy About Us
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