Senior Administrator

Description:

Band 3 Administrator – Healthcare Call Centre (4-Week Temporary Assignment)

We are currently recruiting Band 3 Administrative Colleagues to join our busy Healthcare Call Centre team on a 4-week temporary assignment.

This is an excellent opportunity for experienced administrators and customer service professionals who thrive in a fast-paced environment and are passionate about delivering outstanding support to patients and healthcare services.

Key Responsibilities

* Handle incoming telephone calls professionally, efficiently, and with empathy.

* Deliver excellent customer service while supporting patients and service users.

* Accurately update patient records and internal systems.

* Manage confidential patient information in line with data protection requirements.

* Carry out a variety of administrative tasks to support the smooth running of the service.

* Work effectively as part of a busy, supportive healthcare team.

Essential Requirements

* Excellent telephone handling and customer service skills.

* Strong general administrative experience.

* Ability to work in a fast-paced environment while maintaining accuracy and professionalism.

* Excellent communication and organisational skills.

* A compassionate and empathetic approach to callers.

Desirable Skills & Experience

* Previous telephone or call centre experience.

* Experience using SystmOne.

* NHS Smartcard.

* Previous experience working within the NHS or a healthcare environment.

Working Hours

* 37.5 hours per week

* Service operating hours: 8:00am – 8:00pm, Monday to Sunday

* Preferred shift patterns:

* 8:00am – 4:00pm

* 12:00pm – 8:00pm

Locations

* Swindon (Orbital)

* Peasedown (Bath & North East Somerset)

If you're an organised, customer-focused administrator looking for an immediate opportunity within a busy healthcare setting, we'd love to hear from you. Apply today to join our dedicated team and make a real difference