Details:
- Salary: £45,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: Manchester
- Date: 5 hours ago
Description:
Operational leadership | Financial Services experience | Mission-led advice business | Business-critical function
If you’re an experienced Senior Administration Manager with a background in Financial Services, this Manchester-based role offers genuine influence over operational performance, customer outcomes and team delivery.
You’ll lead a growing Administration and Client Support function within a purpose-driven financial advice business, with scope to improve processes, manage capacity and shape how the operation develops.
Package & Benefits
• Salary £45,000–£50,000 per annum, plus performance-related bonus.
• Monday to Friday, 9.00am–5.30pm, office-based.
• 25 days’ annual leave.
• Private medical healthcare, death-in-service benefit and 8% employer pension contribution.
• EMI Share Option Scheme.
About the Company
An independent financial advice business focused on making quality retirement planning more accessible. Its technology-enabled operating model combines structured processes with human support, within a culture of ownership, accuracy and continuous improvement.
Key Responsibilities
• Lead the Administration and Client Support teams, managing workloads, capacity and resource.
• Drive performance against KPIs, SLAs, productivity, quality and customer-response measures.
• Identify operational risks, bottlenecks and capacity challenges, working with senior leadership on solutions.
• Support recruitment, onboarding, development and continued improvement of the administration function.
About You
• Proven experience managing an administration, operations, customer support or back-office team within Financial Services.
• Experience working in a fast-paced, process-led and KPI-driven environment.
• Experience managing SLAs, workloads, backlogs, productivity, quality and capacity.
If you’re looking for a hands-on leadership role with genuine operational influence, we’d welcome a confidential conversation. Contact Fintelligent for more information or a confidential discussion.
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