Details:
- Salary: £24,000 - 26,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: Ipswich Suffolk
- Date: 3 weeks ago
Description:
Senior Account Manager – Energy
Ipswich
£24,000 to £26,000 plus package including Hybrid Working
OR716
Our client is a Suffolk based Energy and Utility Management company working for a broad portfolio of commercial entities. The company help commercial companies to reduce energy consumption and help them reduce energy cost. The company have a great reputation for being innovative and customer centred. They are looking for someone who can maintain their values with all dealings to their clients.
You will be working within a small friendly team with the support of an experienced management team. The company offer hybrid working, company pension scheme and personal development plans.
ROLE:
Managing a portfolio of accounts and being the dedicated point of contact, you will:
* Have a customer focussed approach that builds a strong working relationship with the customer, and provides excellent customer service
* Use your excellent communication skills to:
* Work closely with the clients key decision makers to ensure a high level of service delivery
* Work closely with the business development team to support new clients into your portfolio
* Build strong relationships within your client portfolio and maximise each account
* Manage service delivery levels of outsourced service providers
* Utilise your strong data analysis and excel background to:
* Deal with billing, data processing and problems
* Ensure data problems and processes are communicated back to customers in a way that is easy to understand
* Be proactive and pose a solution orientated problem solving ability to identify service development areas, supporting a culture of continuous improvement
* Use your resource planning skills to ensure that all deliverable deadlines are planned and met to a high degree of accuracy
* Be resilient to high volumes of communication and deadlines
CANDIDATE:
* Strong working knowledge of the energy industry in a B2B environment
* Good technical knowledge relating to Gas, electricity or water
* Excel skills to an advanced level
* Good IT skills including Microsoft Office
* Excellent data processing skills
* Driving Licence
* Confident communicator