Senior Account Manager

Description:

Job Title:           Senior Account Manager
Department:      Client Services
Reporting to:     Group Account Director

About Delta Group

We are the UK & Ireland’s leading visual communications specialist delivering dynamic multi-channel marketing services to brands and retailers.  Our model combines insight, creative, production, execution and optimisation to provide clients with a broad range of effective and impactful point-of-purchase visual communications. We are invested in understanding the complex and dynamic challenges facing brands and retailers, and our services are specifically designed to navigate this complexity and boost competitiveness across multiple markets and languages.

We’re owner-managed and independent, leading small teams of influential thinkers, meaning that we have the agility of a small business but the resources of a large one. Our belief is that in a changing industry, we must be a company that can change with it.

We operate across 5 manufacturing sites in the UK and Ireland, providing in-house creative / design, POS print, signage, warehousing, underpinned by our proprietary technology platform. Our Client Services team are experienced and knowledgeable people, who aspire to make a difference every day. We value the long-term partnerships we have with our clients and work collaboratively to lead effective change and empower our clients strategic goals.

For more information about the Delta Group, please visit:

Role Overview

To support the Group Account Director in providing a service that focuses on putting the client first. The role will involve a balance of business development / growth and account management, with the Senior Account Manager (SAM) required to develop strong relationships with multi-level client stakeholders and identify their priorities / needs. The SAM must be able to qualify business development / growth opportunities, and put forward quality and achievable solutions whilst simultaneously achieving our business objectives. This role also requires the ability to manage projects from start to finish, being pro-active in your approach to ensure these are seamlessly moved through production in order to deliver against agreed SLA’s and KPI’s.

Primary Objectives

Build relationships with new and existing clients, ensuring we deliver best in class service

Growing client relationships, understanding and developing key areas where we can assist

Manage projects seamlessly from start to finish, providing right first-time information to the business and regularly updating the client

Make process improvements that will benefit the client and Delta

Work with the Account team to develop, deliver and report on the account development plan

Build and develop excellent relationship with the production teams to ensure there is a two-way flow of information and both teams are working together to deliver for the client and Delta.

Develop opportunities to ‘sell in’ the full Delta Group offering

Understand current jobs, minimizing production costs and timings, reducing both material and time wastage involved in the quote through to complete production

Take briefs from the client and ensure that all relevant information is captured; utilise the Workstream campaign planning system to log campaigns and ensure that accurate briefs with all information are passed into Delta production

Operate the invoicing process accurately and in a timely fashion

Key Responsibilities

First point of contact for new and existing clients, understanding their requirements, asking the right questions when taking briefs to establish a level of trust

Plan and brief projects as requested by the client or GAD and take full responsibility for service delivery

Attend client briefing meetings as and when required. Have a role in offering advice and support

Provide suggestions on how to add value to processes and systems whenever possible, driving more effective ways of working

Spend time in stores viewing campaigns and consider how they have been implemented and offer ideas for improvements etc

Seek cost saving and innovation opportunities and provide updates to the GAD

Take part in pre-production meetings for all key projects ensuring that all relevant front of house and back of house personnel attend

Escalating and making the GAD aware of any issues in a timely manner, assisting in their quick resolution

Support client with any post campaign follow ups, issue resolution etc

Work with the GAD to create any required reporting or forecasting for the client and business

 Skills, Knowledge and Experience

Strong print knowledge and track record of working with retail clients

Ability to deliver against agreed client budgets and internal sales targets

Confident in front of clients and back of house teams

In depth knowledge of customer service, good interpersonal skills and able to develop positive client relationships

Great organisational skills with ability to prioritise work to meet client needs

High level of attention to detail

Demonstrates a positive and ‘can do’ approach at all times

Ability to be adaptable to business and client needs

Passion for delivering the highest quality service

Good IT literacy, including knowledge of MS Word and PowerPoint & exceptional Excel skills

The Delta Group is an equal opportunities employer and welcome all applications from suitably qualified candidates regardless of disability, race, gender, age, religion/belief, sexual orientation or any other characteristic protected by law