Details:
- Salary: £40,000 - 50,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: Kingston upon Thames Greater London
- Date: 1 day ago
Description:
Senior 2nd Line Support Engineer
MSP / IT Solutions
Salary up to £50,000
We are looking for an experienced Senior 2nd Line Support Engineer to join a growing MSP, supporting a range of professional services clients. This is a great opportunity to work with modern Microsoft technologies in a fast-paced, client-focused environment.
Role Overview
* Resolve escalated 2nd line issues across desktop, cloud, networking, and infrastructure.
* Support Microsoft 365, Azure, Entra ID, Intune, and Windows Server environments.
* Troubleshoot complex technical issues and manage incidents through to resolution.
* Collaborate with 3rd line teams on escalations and technical projects.
* Mentor junior engineers and deliver excellent customer service.
Requirements
* Strong 2nd line support experience within an MSP.
* Solid knowledge of Microsoft 365, Azure, Active Directory, and Windows environments.
* Good networking knowledge, including DNS, DHCP, VPNs, and firewalls.
* Experience with ITSM tools, remote support, and SLA-driven environments.
* Strong troubleshooting, communication, and client-facing skills.
* Experience supporting professional services clients is advantageous.
What's Offered
* Exposure to modern cloud technologies and varied client environments.
* Career progression and ongoing technical development.
* Supportive, fast-paced MSP environment
Interviews are taking place next week so get in touch ASAP