SEND Complaints Officer


Details:
  • Salary: £20 - Hour
  • Job Type: Temporary
  • Job Status: Full-Time
  • Salary Per: Hour
  • Location: Worcester Worcestershire
  • Date: 3 weeks ago
Description:

SEND Complaints Officer

Job Description

Worcestershire County Council are currently seeking a highly motivated and experienced SEND Complaints Officer to join their team.

This role is initially for 3 months.

Rate: £20 umbrella an hour
Location: Worcester, Hybrid working

Key Responsibilities

Undertake Stage 1 Complaints investigations and responses in respect of SEND Services
Track complaints through the Complaints Procedure producing key data analysis/performance information reports
Identify and present qualitative learning/key themes from Complaints and support the dissemination of this learning
Work with SEND Services to support the implementation of learning from ComplaintsRequirements

Substantial experience of working in SEND services and SEND service delivery
Substantial experience of effective continuous improvement in service delivery
Substantial experience of working with statutory complaints and the appeal processes
A qualification in SEND and evidence of significant and extensive experienceHow to Apply

If you meet the requirements and are interested in this exciting opportunity as a SEND Complaints Officer, please submit your CV

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