Security Operations Manager

Description:

Location: Cambridge
Salary: circa £40K
Hours: Monday to Friday 08:00 – 17:00 (50 hours a week but you may be expected to work these hours flexibly according to operational needs)

About Us:

Guarding UK (GUK) is a premier provider of manned guarding services, known for our meticulous attention to detail and exceptional service standards. As a member of the SIA Approved Contractor Scheme (ACS), we proudly rank in the top 0.5% of UK security companies, reflecting our excellence in internal processes, best practices, and employee development. Our wide-ranging industry accreditations demonstrate our dedication to delivering bespoke security solutions that precisely meet our clients' unique needs.

Key Responsibilities:

As our newly appointed Security Operations Manager you will manage day-to-day security operations, ensuring the protection of all visitors, tenants, and assets. You will lead a dedicated friendly team, fostering a culture of excellence and continuous improvement in security service delivery.

People Management:

• Leadership: Inspire and lead a diverse security team, ensuring high morale and performance.
• Training & Development: Conduct thorough inductions, site-specific training, and regular performance appraisals. Promote ongoing professional development.
• Operational Management: Coordinate employee holidays, manage sickness absences, and resolve payroll queries efficiently.
• Equipment Management: Ensure all personnel are properly equipped with uniforms and necessary tools.

Security Operations:

• Policy Development: Develop and implement comprehensive security policies and procedures tailored to the shopping centre’s needs.
• Resource Management: Efficiently schedule and deploy security personnel, monitor CCTV systems, and conduct regular patrols.
• Crisis Coordination: Work closely with local law enforcement and emergency responders to manage security incidents and emergencies effectively.

Risk Management:

• Risk Assessments: Conduct regular risk assessments to identify vulnerabilities and implement mitigation strategies.
• Regulatory Compliance: Stay abreast of security trends, technological advancements, and regulatory changes to continuously enhance security measures.

Incident Response:

• Incident Management: Promptly respond to security incidents, ensuring de-escalation and safety for all involved.
• Investigations: Conduct thorough investigations, gather evidence, interview witnesses, and collaborate with authorities as needed.
• Reporting: Maintain accurate records and prepare detailed reports for management review and regulatory compliance.

Training and Development:

• Ongoing Education: Provide continuous training on security procedures, emergency response tactics, and conflict resolution techniques.
• Drills & Simulations: Conduct regular drills to assess readiness and reinforce best practices for various security scenarios.
• Professionalism: Foster a culture of vigilance, accountability, and adherence to ethical standards among security staff.

Communication and Collaboration:

• Internal Collaboration: Work collaboratively with operations, facilities management, and tenant relations to address security concerns effectively.
• External Communication: Serve as the primary contact for security-related inquiries, ensuring clear and consistent communication with clients, staff, and external stakeholders.
• Information Dissemination: Communicate security policies, updates, and relevant information through various channels, including signage, meetings, and digital platforms.

Financial Responsibilities:

• Budget Management: Manage site expenditure to maintain profitability and prepare tender presentations.
• Resource Allocation: Budget for recruitment, uniforms, services, and consumables.
• Business Development: Demonstrate commercial awareness and contribute to the development of new business opportunities, particularly those focused on sustainability.

Customer Relations:

• Client Engagement: Deliver exceptional service to strengthen stakeholder relationships. Conduct monthly face-to-face meetings with clients to gather feedback and identify new opportunities.
• Service Excellence: Ensure service level agreements (SLA) and key performance indicators (KPI) are consistently met.
• Relationship Management: Foster positive relationships with clients and staff to maintain high standards of service delivery.

Requirements:

• Experience: Proven experience in contract and account management within a corporate, hospitality, or service industry setting.
• Skills: Strong customer service, client relationship management, workforce planning, and financial management skills.
• Communication: Excellent written and verbal communication skills.
• Qualifications: IOSH, SIA license, and a driving license with vehicle access.
• Attributes: Ability to remain calm under pressure, strong decision-making skills, and a proactive approach to problem-solving.

Employee Benefits:

• Ride to Work Scheme
• Employee Assistance Program
• Salary Saving Scheme
• Cash Health Plan
• Employee Recognition Scheme
• Length of Service Rewards

GUK is committed to equal opportunities and encourages applications from a diverse range of individuals. Join us to be part of a team where your individuality and professional growth are celebrated.

We will close the advert early if we receive an overwhelming response.

You may also have experience in the following: Security Operations Specialist, Security Operations Head, Security Operations Administrator, Security Operations Chief, Cybersecurity Operations Manager, Information Security Operations Manager, IT Security Operations Manager, Network Security Operations Manager, Security Control Centre Manager, Security Monitoring Manager, and Security Incident Response Manager.

REF-(Apply online only)