Security Control Centre Operator

Description:

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experiences in an inclusive environment that helps them thrive.

Security Control Centre Operator

Warwick

6 months

£ 33,613 + 26% shift allowance

Different shifts, 4 days and 4 days off

Purpose:

The purpose of the SCC Operator role will be to operate within the Security Control Centre (SCC) reporting directly to the SCC Manager in Corporate Security. The post holder will provide a key role within this front-line team, by ensuring they provide support to all areas of the Corporate Security function, enabling us to safeguard National Grid's people, assets and reputation.

Skills required:

Monitoring multiple sites across the UK via a computer system and CCTV
Maintain the British standards BS 50518 and 7958 at all times
Alarm handling from the systems
Ensuring the safety of the Engineers and sites
Dealing with emergency situations
Dealing with multiple phone calls from customers.
Using the service desk
Checking the leftover alarms thoroughly throughout the day
Good time management, ability to work to deadlines and prioritise work
Proven ability to contribute to effective team working
Drive accuracy and attention to detail within the team
Working in a high performing, fast-paced team
Excellent eye for detail
The ability to remain calm under pressure

The role entails knowledge and experience of:

Gallagher Alarm and Access control Systems
Synectics Video & Alarm Management
Active directory
CCTV
Video Analytics
Perimeter Intruder Detection (PID) systems
CNI Environment
Management of ISS operational service and maintenance contracts
Computer literate, with advanced understanding of MS Office
Excellent communication skills verbal and written to ensure that successful relationships are established and maintained with internal and external customers
Logical, analytical thinking with the ability to resolve problems quickly and effectively
Demonstrable competency in the security of Information Systems
Contract management
Operating within a customer focused performance-based environment
Experience of bespoke security solutions
IT Service Management
Operations/Control room

Qualifications Required:

Full UK Driving License

CCTV qualified and licensed (SIA Public Space Surveillance - CCTV)
Driving licence

Desirable skills:

Control room experience

This role is subject to National Security Vetting (NSV) in addition to our standard background checks being undertaken. National Security Vetting requires that you meet the Minimum Residency Criteria (MRC). You will have lived continuously in the United Kingdom for the required period of time (5 years)

The key capabilities I will use every day are…

Strong attention to detail and ability to remain vigilant during long shifts.
Quick and decisive problem-solving skills to handle emergencies and make timely decisions.
Excellent communication skills for relaying information to law enforcement, emergency services, and clients.
Ability to multitask and manage stress in high-pressure situations.
Proficiency in using security monitoring software and tools.Knowledge of security protocols

The 'essentials' are…

Ability to work rotating shifts, including nights, weekends, and holidays.
Excellent command of spoken and written English.
Basic computer skills for data entry communication purposes.

Some 'great to haves' are…

Prior experience in security operations or related fields.
Familiarity with different types of security systems and technology.
Training in emergency response protocols.
Strong teamwork and collaboration skills
Certification in security operations or related areas