Secure Communications Service Manager

Description:

World Class Defence Organisation is currently looking to recruit a Secure Communications Service Manager subcontractor on an initial 12 month contract. This role requires broad level of knowledge of VDI environment / technology and Windows OS.

Rate: £48.84 per hour
Location: Stevenage
Hybrid / Remote working: 4-5 days a week likely onsite.
Contract: 37 Hours per week
Overtime: Hours worked over 37 hours per week will be calculated at ‘time and a quarter’
Duration: 12 Months (initially and then ongoing and long-term thereafter)
IR35 status: Inside IR35 (Umbrella)

Secure Communications Service Manager Job Description:

Digital Excellence function providing IT Services to the business.

Responsibilities:

Lead and manage incident management within the environment
Lead and manage continuous service improvement activities within the environment
Ensure service levels are achieved or exceeded at all times by often, providing escorting of DEX and DEX suppliers
Lead and manage request management within the environment
Lead and manage change management activities within the environment
Customer engagement and communications with the business area and users to support DEX position and reputation as an enabler of the environment
Ensuring service availability levels of the environment and services within the environment are achieved meeting the customer need
Governance of the SyOps process within the environment ensuring policies are being met by DEX and DEX suppliers
Act as a point of contact for all service related issues to the business unit and users and assist with queries, questions and escalations
Lead and manage software and hardware lifecycle management including upgrades and refreshes, capacity and performance management
Governance of vulnerability management and patching schedules within the environment 
Skillset/experience required:

DV clearance required.  Broad level of knowledge of VDI environment / technology and Windows OS