Second Line Support


Details:
Description:

You will be responsible for providing second line IT support to internal users across SCG, handling escalated issues from first line and resolving more complex technical problems.


Responsibilities:

  • Receiving and resolving escalated tickets from First Line Service Desk.?

  • Diagnosing and resolving more complex technical issues that cannot be resolved at first line.?

  • Escalating issues to Infrastructure, S...






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