Scheme Coordinator

Description:

Housing & Customer Services Coordinator - Older people's ServicesLytham St Annes | 3‑Month Temporary Contract via Hays | Potential to Extend | 35 Hours Per Week
Your new companyYou'll be joining a respected social housing provider with a strong reputation for delivering high‑quality services to older residents across the region. Their Older People's Services are entering an exciting period of development, with a renewed focus on proactive housing management, customer wellbeing and service excellence. You'll be part of a supportive, collaborative team that values customer‑first thinking, strong communication and a hands‑on approach. This organisation prides itself on creating safe, well‑managed environments where older residents can thrive - and you'll play a key role in making that happen.
Your new role
As Housing & Customer Services Coordinator, you will deliver high‑quality, customer‑focused housing management across sheltered and retirement living schemes in the Lytham St Annes area. This is a varied, fast‑paced role where you'll be the face of the service onsite ensuring customers receive responsive support and schemes operate safely and efficiently.
Your responsibilities will include:

Managing allocations and lettings in line with procedures, meeting void targets and maximising income
Attending local authority allocations panels and liaising with care teams and key partners
Ensuring health, safety, wellbeing and safeguarding responsibilities are met across all schemes
Maintaining a regular onsite presence, identifying and resolving housing or wellbeing concerns
Delivering tenancy management, including enforcement and investigating ASB through to resolution
Completing risk assessments, incident reporting and ensuring compliance with procedures
Working closely with asset management to monitor repairs and keep customers updated
Managing purchase orders and invoices promptly and accurately
Supporting resident engagement, including arranging and leading customer meetings
Responding to informal complaints within required timescales
Promoting effective partnership working with local authorities, care providers and third‑party agencies
What you'll need to succeed

Knowledge of housing management legislation and tenancy management principles
Experience delivering excellent customer service
Ability to travel easily between sites in a reactive role
Strong communication skills and confidence engaging with diverse customers
Excellent attention to detail and strong administrative capability
Ability to work autonomously while contributing to a wider team
Experience in Over 55's Housing or sheltered/retirement living services
Resilience, adaptability and a customer‑first mindset
Membership of the Chartered Institute of Housing (desirable)
What you'll get in return

Weekly pay
Access to Hays temporary worker benefits and support
Opportunity to gain experience within a respected social housing provider
Potential for the contract to be extended based on performance and service needs
This role offers the chance to make a genuine impact - supporting older residents, improving communities and contributing to a positive, customer‑focused team culture.
What you need to do nowIf you're interested in this role, click 'apply now' to forward an up‑to‑date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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