Details:
- Salary: £26,000 - 31,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: Stonehouse
- Date: 2 weeks ago
Description:
We are currently working with a Construction & Property Services Company based in Gloucester. The company are looking to for an experienced Scheduling Team Leader to lead the Customer Service team. With this role there is a benefit of flexible work opportunities and on-site parking. If you are an experienced Customer Service Manager, Senior Scheduler or Customer Contact Team Leader this role may be for you.
Scheduling Team Leader
Salary: £26,000 - £31,000
Working Hours: Monday - Friday
Location: Gloucester
As Scheduling Team Leader you will be working on the Contract Support Team assisting with:
Identify trends by managing complaints and develop improvements of service provided
Monitor KPI data to ensure a continuous improvement of service, challenging KPIs where needed
Sorting PO's & invoices, ordering parts where required
General administration duties
Maintain a high level of customer service, escalating matters when required
Scheduling work and regularly liaising with operatives, ensuring diaries are maintained with accurate information
Main point of contact for customers dealing with queries and complaints
To be successful in this Scheduling Team Leader role you will need to:
Have experience within Social Housing or Construction
Previous leadership/managerial experience
Have great communication, customer service and organisational skills
The benefits of this Scheduling Team Leader role are:
Collaborative work environment
Flexible work opportunities
On-site free parking
Company Pension
If you would like the sound of this Scheduling Team Leader role please apply here or send your CV to Kyrie.Samuels @ (url removed) or call (phone number removed)