Details:
- Salary: £35,000 - 35,685 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: B6 Perry Barr City and Borough of Birmingham
- Date: 1 week ago
Description:
Team Leader – Scheduling Team
Salary: £35,685 + Profit Share Scheme + Onsite Car Parking
We are currently looking to recruit an experienced and motivated Team Leader to join our busy social housing operation.
This is an excellent opportunity for someone with strong people management and scheduling experience to lead a fast-paced team and play a key role in delivering excellent customer service within a responsive maintenance environment.
The Role
As Team Leader, you will be responsible for overseeing the day-to-day running of the scheduling team, managing a team of approximately 10–12 staff members. You will ensure workloads are effectively planned, resources are utilised efficiently, and service standards are consistently achieved.
Working within a busy social housing environment, you will support the team to deliver a high-quality scheduling service for repairs and maintenance operations, while driving performance and continuous improvement.
Key Responsibilities
* Managing and supporting a team of 10–12 scheduling administrators/coordinators
* Monitoring team performance and productivity to ensure KPIs and service levels are met
* Overseeing the effective scheduling of repairs, maintenance appointments, and operative diaries
* Providing coaching, training, and ongoing support to team members
* Handling escalated issues and ensuring excellent customer service is maintained
* Working closely with operational teams, contractors, and residents
* Producing reports and analysing scheduling performance
* Identifying opportunities for process improvement and increased efficiency
* Ensuring compliance with company procedures and health & safety standards
About You
The successful candidate will have:
* Previous experience in a Team Leader or Supervisory role
* Experience working within social housing, repairs, maintenance, or a fast-paced scheduling environment
* Strong organisational and communication skills
* The ability to motivate and manage a team effectively
* Excellent problem-solving abilities and attention to detail
* Experience using scheduling systems and Microsoft Office packages
* A customer-focused approach with the ability to work under pressure
What We Offer
* Competitive salary of £35,685
* Profit share scheme
* Onsite car parking
* Supportive and professional working environment
* Opportunities for career development and progression
If you are an organised and driven Team Leader looking for your next challenge within social housing, we would love to hear from you