Details:
- Salary: £14 - Hour
- Location: Eastleigh
- Date: 4 weeks ago
Description:
Our client who prides themselves on creating communities and empowering lives is looking for a long-term team member within the Scheduling Operations team.
This role is responsible for planning and coordinating the working day of trade operatives to ensure all responsive works are appointed to the correct trade in the right location at the right time.
Ensuring diaries are optimised to maximum capacity with minimal travel, increasing productivity,
reducing cost and maintaining outstanding customer service, health and safety prioritisation and vulnerability considerations.
Working collaboratively with supervisors, operatives, customer experience teams,
contractors and customers daily to deliver a seamless service. Continually looking for
ways to improve processes, customer service and introduce innovative ways of working
to enhance the service.
Key Duties…
To actively oversees several diaries, managing workload for monitoring start and finish times to ensure completion of all jobs/tasks by the end of each working day. Utilise available resources by moving scheduled jobs amongst able trades to optimise the output of each operative and achieve right first time.
Deliver outstanding customer experience for our residents for fulfilment of their response repair.
Action unscheduled jobs and ensure that all emergency repairs and overdue services are carried out as per our service level agreement [SLA]
Dealing with inbound and outbound phone calls and emails from operatives, contractors, our customer experience team and residents to resolve queries/confirm appointments.
To arrange and book follow on appointments with customers where jobs require more than one visit to complete. Where necessary, liaise with suppliers and contractors to arrange delivery of materials, scaffolding, skips etc.
Ensure “flagged” properties are attended to depending on the customer's needs/ vulnerabilities whilst ensuring the safety of the attending operative
Undertake regional specific administrative duties such as updating job stages, running and using reports to complete scheduling tasks, monitoring and processing email and CRM contact, outsourcing to contractors, purchase order and materials monitoring to deliver successful repairs.
Knowledge and Skills
Knowledge of Microsoft Office packages including Outlook, Word, Excel and Teams
Experience working in a busy office environment with reactive priorities always maintaining professional office conduct.
Ability to communicate at all levels and with a variety of audiences. Communication skills to be both written and verbal.
Able to work as part of a team, share ideas and support team members as well as the ability to plan own time effectively, prioritise tasks and work under own initiative while meeting team deadlines and targets/KPI’s.
Working Hours
Monday to Friday – Office hours 37 hours per week