Scheduler

Description:

An exciting opportunity has arisen for an experienced Scheduler to join a friendly team based in Milton Keynes. You'll be part of a collaborative group responsible for coordinating the schedules of field-based service & installation technicians.

Working Hours:

37.5 hours per week
Monday to Friday: 08:30 - 17:00
Weekend cover on a rota basis
Hybrid working available (3 days in office, 2 days from home) after probation which is 3 monthsKey Responsibilities:

Allocate reactive and installation work to meet service level agreements
Plan installation
Collaborate with Regional Operations Managers to achieve a First Time Fix
Ensure follow-up work is reviewed and updated promptly
Coordinate return visits within 48 hours
Liaise with internal service support teams to ensure smooth operations
Provide accurate ETAs and updates to internal teams and customers
Manage and monitor aged calls to ensure timely resolutionEssential Skills & Experience:

Minimum of 2 year's experience in a planning or scheduling role
Strong written and verbal communication skills
Excellent UK geographical knowledge
Highly organised with the ability to self-manage
Familiarity with SAP
Methodical and detail-oriented
Able to prioritise and work under pressure
Strong multitasking abilities
Team player with a professional telephone manner
Self-motivated and proactivePlease note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job