Scheduler

Description:

Scheduler – Knaresborough, HG5

£14.50 per hour (DOE) | Office based | Temp to Perm

Pertemps are recruiting for an organised and detail-focused Scheduler to join a busy Scheduling team in Knaresborough.

The role is office based within a busy Scheduling team and involves coordinating planned maintenance, small works and emergency callouts, ensuring all jobs are accurately scheduled and allocated to the appropriate engineers.

This is a temporary-to-permanent opportunity, with a permanent contract offered after 12 weeks subject to performance.

Working Hours:
Monday to Thursday: 08:30am – 5:00pm
Friday: 08:30am – 4:30pmWhat you’ll be doing:
Scheduling and prioritising work using the internal system
Allocating jobs based on engineer location, availability and skill set
Handling emergency callouts and working to SLA targets
Liaising with customers and dealing with incoming queries
Providing clear job information to engineers to help avoid repeat visits
Answering incoming calls and directing them appropriately
Updating systems and maintaining accurate records, including Excel
Supporting reception cover when needed
Ensuring completed works are processed through to invoicingWhat we’re looking for:
Experience in an office or customer service environment
Strong organisational skills and the ability to prioritise workload
Confident telephone manner and good communication skills
High level of accuracy and attention to detail
Comfortable working in a busy, fast-moving environment
Good IT skills, including Microsoft Office and Excel
Reliable, practical and willing to get stuck inFor more information or to apply, contact Pertemps Cathryn Smedley on (phone number removed)