Scheduler

Description:

Scheduler

Plan and manage field engineers' diaries to meet customer SLAs and maximise first-time fixes for a specialist medical equipment.

Role: Scheduler

Location: Wakefield

Package: £25,370

Hours: Monday to Friday 9-5 /10-6 on a Rota Office based

Overview

Based at the company's head office in West Yorkshire, the Scheduler manages and schedules field service engineers across a defined geographical region. The role involves planning current and future appointments, balancing engineer workload against skills and location, maintaining work in progress to meet customer service targets, and supporting first-time fixes through effective route and task planning. The company is a well-established healthcare business providing specialist mobility and patient care equipment.

Key responsibilities

Manage engineers' diaries daily, booking and rearranging appointments while maintaining an accurate order book.

Schedule current and future appointments, considering engineer skills, location and job priorities to maximise productivity.

Plan engineer routes effectively to improve efficiency and support first-time

Manage regional work in progress, following up on faults, parts, servicing, held and quotation-required jobs.

Plan preventative maintenance using historical trends to support customer requirements and equipment availability.

Monitor and report on completed jobs, engineer productivity, service levels and downtime, raising purchase orders where required.

What we are looking for

Essential:

GCSEs, including Maths and English (minimum 3 A-C passes).

Accurate data-entry skills and good proficiency in Microsoft Office, particularly

Ability to prioritise and reprioritise workloads to meet customer service

Clear written and verbal communication skills, with the ability to review call history and previous visit details.

UK driving license

Desirable:

Experience working with field-based

Experience within a healthcare, medical equipment or similar technical service

Package and benefits

£25,370 per annum

25 days' annual leave, plus bank holidays

Pension scheme with matched contributions and salary sacrifice option

Health cash plan, including support towards dental, optical, physiotherapy and chiropody costs.

Life assurance scheme

Free on-site parking

Dress Down Fridays

Free tea, coffee and hot chocolate

Social committee

Charity work opportunities

Employee Engagement Committee and Champion opportunities

Monthly 1-to-1s

Annual appraisals

Shillito Group is a specialist recruitment and executive search partner, working with ambitious businesses to secure high-impact talent across commercial and engineering markets. Our reputation is built on deep expertise, trusted relationships and delivering results that go beyond the brief