Details:
- Job Type: Permanent
- Job Status: Full-Time
- Location: WS2 Leamore Walsall
- Date: 1 day ago
Description:
Title: Lead Salesforce Transformation & Delivery
Duration: Fix Term Contract -12 Months
Location: WALSALL, West Midlands,UK
You'll be responsible for leading our Salesforce implementation programme, working alongside leadership, operational teams, implementation partners, and technical specialists to deliver a platform that genuinely transforms our operations. You will own programme governance, delivery, stakeholder engagement, and business readiness.
What You'll Be Doing
* Lead the end-to-end Salesforce implementation programme.
* Develop and own the project roadmap and delivery plan.
* Manage multiple workstreams across technology, operations and business change.
* Work closely with Salesforce implementation partners and hold suppliers accountable for delivery.
* Build strong relationships with senior operational leaders and executive sponsors.
* Chair programme governance meetings and Steering Groups.
* Manage programme risks, issues, dependencies and decisions.
* Oversee budget management and programme reporting.
* Ensure business readiness, communications and user adoption.
* Coordinate testing, data migration, cutover planning and go-live activities.
* Drive benefits realisation and continuous improvement following implementation
What We're Looking For
We're looking for someone who has successfully delivered large-scale Salesforce programmes and understands that technology alone doesn't transform organisations—people do.
* Significant experience leading enterprise Salesforce implementations.
* Experience delivering complex digital transformation programmes.
* Strong knowledge of Salesforce delivery methodologies.
* Experience working with Salesforce implementation partners and System Integrators.
* Excellent stakeholder management skills with the confidence to influence at Executive level.
* Strong programme governance and planning capability.
* Experience managing multiple workstreams simultaneously.
* Excellent commercial awareness and budget management
Desirable Experience
Experience in 4 or more of the following would be advantageous:
* Service Cloud • Experience Cloud • Sales Cloud• Omni-Channel• Contact Centre technology
* Utilities sector• Customer Service operations• Billing and Collections• Regulatory environments
* Data migration and system integrations• Delivering complex integrations across CRM, billing, telephony, customer portals, reporting and operational systems• Agile and hybrid delivery methodologies