Details:
- Salary: £500 - 540 - Day
- Job Type: Contract
- Job Status: Full-Time
- Salary Per: Day
- Location: London
- Date: 3 weeks ago
Description:
Senior Business Analyst - Salesforce Service Cloud
???? London (Hybrid - 2 Days Per Week Onsite)
???? 12-Month Contract
We are seeking an experienced Senior Business Analyst to support a major enterprise Salesforce programme within a complex, fast-paced environment. This role is ideal for a BA who has worked recently with Salesforce Service Cloud and Salesforce Sales and Data Cloud and enjoys operating across both business and technology teams to drive delivery outcomes.
You will work closely with internal stakeholders, technology teams, and external suppliers - including a specialist Salesforce delivery partner supporting a large-scale Salesforce estate. The role requires strong analytical capability, excellent stakeholder management skills, and the ability to produce high-quality artefacts that support successful solution delivery.
Key Responsibilities
Work with business and technology stakeholders to gather, analyse, and document requirements
Support delivery across Salesforce Service Cloud and Salesforce Data Cloud initiatives
Produce process maps using BPMN and document complex business logic
Create visual artefacts including screen layouts, workflows, and application forms
Understand and document interactions across multiple integrated systems
Collaborate with project technical teams to align on a shared delivery vision
Support external delivery suppliers with structured requirements and solution inputs
Drive stakeholder decisions and maintain momentum against challenging delivery timelines
Apply structured change management approaches to evolving business requirements
Required Skills & Experience
Proven experience as a Senior Business Analyst within enterprise environments
Recent experience with Salesforce Service Cloud and Salesforce Data Cloud (within the last 6-12 months preferred)
Strong process mapping skills, ideally using BPMN
Experience documenting complex logic and business processes
Ability to produce clear functional and visual solution artefacts
Experience working across multiple integrated systems and technical teams
Strong stakeholder engagement and communication skills
Comfortable working with third-party suppliers and delivery partners
Ability to work effectively under tight timescales and delivery pressures
Structured and organised approach to managing change and requirements evolution
Contract Details
12-month initial contract
Hybrid working - 2 days per week onsite in London
Competitive day rate
Immediate/short notice candidates preferredIf you are a delivery-focused Business Analyst with strong Salesforce experience and a collaborative approach, please click apply