Details:
- Salary: £34,000 - 38,000 - Annum
- Location: Nottingham Nottinghamshire
- Date: 2 days ago
Description:
We are looking for an experienced Sales Team Leader to lead, motivate and develop a team of sales advisers within a busy contact centre environment.
You will be responsible for driving sales performance, improving conversion rates and ensuring the team consistently delivers excellent customer outcomes.
Key Responsibilities
* Lead, coach and develop a team of sales advisers to achieve individual and team targets.
* Monitor key performance indicators, including sales, conversion rates, call quality, productivity and attendance.
* Conduct regular 1-to-1s, call listening sessions, team huddles and performance reviews.
* Identify performance gaps and implement coaching and development plans.
* Drive a positive, accountable and high-performing team culture.
* Ensure customer interactions meet quality, compliance and regulatory standards.
* Handle escalations and support the team in delivering excellent customer service.
* Work closely with management and stakeholders to improve processes and performance.
What We’re Looking For
* Proven experience in a sales or contact centre environment.
* Previous experience coaching, motivating or leading a team.
* Strong understanding of sales targets, KPIs and conversion performance.
* Confident communicator with the ability to influence and develop others.
* A hands-on, proactive leader who leads from the front.
* Strong focus on customer experience, quality and compliance.
Desirable Experience
* Previous experience managing a sales team.
* Experience within financial services, insurance or another regulated environment.
* Understanding of FCA requirements and customer conduct standards.
The ideal candidate: A hands-on sales leader who can motivate a team, improve sales performance, coach individuals and consistently deliver against commercial and customer service objectives