Details:
- Salary: £35,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: Northern Ireland County Antrim Ballyclare
- Date: 4 hours ago
Description:
Brook Street Recruitment is currently working on behalf of a leading commercial vehicle business to recruit a Sales Support Supervisor.
Role Overview
Reporting to the General Manager, this is a key aftersales support position responsible for overseeing efficient sales order processing, accurate delivery coordination, and providing dependable support to the sales team. The successful candidate will act as a central link between customers, sales, logistics, and procurement, ensuring seamless operations and a high standard of customer satisfaction.
Key Responsibilities
Supervise the day-to-day activities of the sales support team, ensuring smooth order processing and on-time delivery
Coordinate all sales support and order processing functions across the business
Ensure accuracy of quotations, sales orders, and invoices, including correct parts, pricing, and stock levels
Liaise with depot parts teams to schedule and track deliveries
Monitor order progress and provide proactive updates to customers and sales representatives
Support the sales team with quotations, pricing, and product availability queries
Resolve order discrepancies, backorders, and delivery issues in a timely and professional manner
Maintain up-to-date product, pricing, and inventory data within internal systems
Work closely with purchasing, logistics, and finance teams to ensure efficient order fulfilment
Assist with the implementation of sales promotions and special offers relating to parts and accessories
Contribute to the development of the product range by identifying new opportunities and monitoring market trends
Undertake additional duties as required in line with the role
Candidate Requirements
Previous supervisory or team leadership experience is highly desirable
Proven experience in a sales support and customer service environment is essential
Understanding of field-based sales operations
Strong knowledge of heavy vehicle parts, with experience in the commercial vehicle or motor factor industry
Demonstrable commercial awareness and analytical ability
Confident decision-maker with strong negotiation skills
Excellent communication skills, with the ability to build credibility at all levels
Experience coordinating across multiple departments
Proactive, flexible, and methodical approach to work
High level of accuracy and attention to detail
Self-motivated, with the ability to work under pressure and adapt to changing priorities
Strong time management skills and ability to work independently
Experience producing operational reports and using data to drive decisions
Proficient in Microsoft Office applications, including Outlook, Word, and Excel
Full, valid driving licence
Hours of Work
This is a full-time role, working 40 hours per week, Monday to Friday, 08:30 - 17:00. Flexibility may be required outside of these hours to support business needs.
How to Apply
Please submit your CV via the application link
Brook Street NMR is acting as an Employment Agency in relation to this vacancy