Sales Support Executive

Description:

Sales Support Executive, Established Safari Company are looking for a new Sales Support Executive to join their small specialist team and provide administrative support in the production and execution of their tailormade journeys to Africa. A salary of 28K-35K is on offer dependent upon experience and both hybrid and fully remote working is possible.

Sales Support Executive Responsibilities:

Support sales colleagues across all stages of the client journey

Deliver consistently high standards of customer care

Check service availability and prepare quotations

Track booking deadlines and confirm arrangements

Finalise travel plans and secure all trip components

Maintain accurate, up-to-date records in the client portal and internal systems

Perform quality checks to ensure completeness

Identify opportunities for additional sales

Manage invoicing and process payments across platforms

Issue tickets and prepare clients ahead of departure

Coordinate with local partners to confirm services and resolve issues

Work with sales teams to handle requests and resolve problems throughout the trip lifecycle

Recommend improvements to systems and client experience

Arrange upgrades, confirm with suppliers, and ensure correct billing

Send pre-departure welcome packs

Manage post-trip feedback and share insights internally

Confirm special arrangements and key celebrations with accommodation providers

Provide out-of-hours assistance when required

Sales Support Executive Experinec Required:

Experience working within a comparable role with the travel sector – essential

Strong Knowledge of logistics on the ground in Africa - desirable

Operations Executive Additional Information:

Working hours 9.00am – 5.30pm, Monday to Friday

20 days holiday plus bank holidays, rising a day per year worked to a maximum of 25

Birthdays off

Contributory pension

If you are interested in the above Sales Support role and you fit the criteria please send your CV to (url removed)