Sales Support Coordinator

Description:

We’re recruiting for a Sales Support Coordinator to work for a growing SME and supplier to the F1 industry in central Southampton.
Successful applicants will come from technical administrative and/or internal account management / sales backgrounds - with excellent communication and organisational skills.
Main Duties and Responsibilities
* You’ll be the first point of contact, alongside your Sales Manager, for sales and service-related communication with customers, ensuring that they are kept informed and made to feel valued.
* You’ll make sure that your customers’ specific requirements are met, helping them to understand what we’re offering and why. This will include: contractual obligations, pricing arrangements, transportation and delivery arrangements, export decisions and regulatory requirements.
* You’ll talk to your customers to get feedback on how we’re performing – we want to be the best in the industry and your insights will be critical in helping us with continuous improvement.
* Ensuring the data on the ERP and CRM systems are aligned and up-to-date.
* You will respond to new enquiries with enthusiasm and give us the best chance of winning new work, from documenting technical requirements through to providing commercial insights.
* You’ll take time out to learn about our services, product types and applications so that you can talk to our customers knowledgably and credibly. You’ll get support from our technical team, your line manager and peers – but you will need to be self-starting enough to ask questions and learn as you go; each product we make is different, so personal development is continuous.
* Your KPIs will be the basis for prioritising your workload and your goal will be to meet and maintain your targets and response times – all aimed at service improvement and business growth.
* You’ll liaise with internal departments to make sure things happen how and when you need them to. A collaborative approach and interpersonal skills are a must.
* You may be called upon to attend customer visits, trade shows and other marketing and sales events – a great chance to meet your customers and represent your lovely team.
What you’ll need to succeed
* Excellent customer service and communication skills. We work on email, telephone, Microsoft Teams and other comms channels, so an agile approach to conversing is important.
* Computer literacy. Your time will be spent in CRM and ERP systems – we will train you on the specifics but it will be a big help if you are experienced in using business management software.
* The ability to multitask in a busy environment. You will become an exceptional plate spinner, but that doesn’t mean messy; we have clear processes that need to be followed.
* Attention to detail and accuracy, preferably gained through working within a quality-controlled environment.
* The capacity for problem-solving. You’ll be surrounded by smart people who will want to support you – but you need to be able to think for yourself and present your own solutions.
* An interest in engineering or manufacturing. It’s not essential, but it’s what we do – and passion for something goes a long way.
* Knowledge of ISO9001 / AS9100 quality systems. We’re a manufacturer and hold ourselves to high standards. It’s not critical that you have prior knowledge of these but it might help you along the way, so if you do, be sure to mention it